I am writing to express my concerns about a recent incident I experienced at your store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping trip at Office Shop, which took place on January 28, 2054 at approximately 6:12 p.m.
While shopping, I asked an associate for assistance getting a large box of ofﬁce paper from a top shelf, as it was too high for me to reach without help. The associate, whose name tag read "Eddie Swagga-
Fresh," scoffed and rolled his eyes upon my request. He stated that he would be back with a ladder to retrieve the box.
Ten minutes later, I was still waiting for Mr. Swagga-Fresh to come back and get the box. Becoming impatient, I went to find another associate to assist me. I asked a worker, whose name tag read "Peggy," to help me, and she refused, saying it was not "her job" to help customers get things. l asked her who could help me, and she said "your mom" and told me to take my business elsewhere.
After being at the store for nearly half an hour at this point, I left without my desired product. I have shopped at Office Shop many times and have never experienced an incident like this one. lt was extremely disheartening that I could not receive the assistance I was politely requesting and ultimately could not make my purchase.
I hope to hear back from you about this incident soon. Please contact at your earliest convenience at
(212) 660-2245, or email me at: Youre.Fired@email.com.
Thank you for taking the time to read my letter.