Different levels (Top, Mid, Bottom) of management refer to a line of demarcation between various managerial positions in organization. Managers of all level perform four major functions: planning, organizing, leading, and controlling but their each level of managers’ play different roles to do their job. Top Level Managers are called as strategic managers. They have a long term vision for the company. They need to possess conceptual skills so as to set the goals for the organization as a whole. They are not involved in day to day tasks of the company though. The Chief Executive Officer, President, Vice President, Chairman, Board of Directors all belong to this cadre of management. Mid Level Managers are called as tactical manager. They have sort term plan. They involve in individual business unit of the organization. Heads of finance, accounts , HR etc are the middle managers. Bottom level managers are known as tactical managers who involved in daily tactical work of the organization Junior marketing executives, junior assistant finance manager etc are the example of Bottom Level Managers. The effective managers perform various leadership roles to influence other to achieve organizational objective through change. So the leaders’ role in different level in management may vary but their goal is same, which is achieving organizational objectives.
Henry Mintzberg has identified the ten major role of a leadership under three categories. Those are: Category
Interpersonal Role: Interpersonal roles are those roles that involve people and other duties that are ceremonial and symbolic in nature. Informational Role: Informational roles are those roles that are associated with the tasks needed to obtain and transmit information for management of the organization. Decisional Role: Decisional that are associated with the methods managers use to plan strategy and utilize resources to achieve goals.
The Ten Major Roles Of Different Levels Of Managers Is Described Bellow Under These Three Criteria
1. Figurehead role:
When Leader represent the organization or department in legal, social, ceremonial and symbolic activities it comes under figurehead role. Signing an official document, entertaining clients or customers as official representatives and receiving or escorting official visitors, represent organization as a representative and presiding at certain meetings and ceremonial events etc. This Role is only performed by Top Level Managers.
2. Leader Role:
The Top Level Managers can evaluate the departmental heads of the organization, send employees outside the country for training program, decide to provide stock option or corporate share instead of annual bonus etc.
The Mid Level managers perform the HR function or the part of the HR functions. After recruiting the candidates they provide training and development, performance evaluation, performance appraisals etc.
Bottom Level Managers shows the mechanism of the work for example a sales manager describe the unique sealing point of a product to the newly join internee, a team leader of call centre practically shows how to receive inbound call etc.
3. Liaison Role:
Top Level Managers interact with members from the outside the organizations (FBCCI, DCCI, BIM, BFTI etc.), attending the meetings or arranging meetings with those organizations, etc.
The Mid level managers may interact with several institutions like ad media, publications event co-coordinators etc. Suppose marketing manger share an idea with the ad media about the promotional campaign of certain product or services, being a sponsor of an open air concert etc.
The Bottom level Manager may maintain a liaison with the other department of the organization such as junior executives...
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