Knowledge Management Practice at Mindtree
KM Practice at Mindtree
Mindtree visit: 10th September 2007
Presentation by Raj Datta
Mindtree he said believes in a holistic KM Approach.
It is important to cover the entire life cycle of knowledge when we think of any Knowledge management initiative in an organization. And to do so we need to recognize the spiral nature of the knowledge and the interdependencies.
The 2 types of KM approaches are
Control:the organization monitors the KM database and the quality of content generated.
Community:The communities of knowledge automatically filter out junk using peer reviews which is a more transparent process.
Mindtree approach to build a KM solution • He said that people are naturally motivated to share. • KM is an emergent phenomenon • Knowledge is not produced like manufacture goods • If control is softer there will be more self organization and collaboration • Environment and culture play in important role in KM • A high focus on the needs of the Knowledge worker is essential • Change is enabled, not forced.
KM goal at Mindtree : To establish systems , Process and Culture that helps to continuously build their intellectual capital.
Intellectual capital can be found in 3 forms • Knowledge of the people/individuals of the organization. • Knowledge contained in the organizational structures, processes, social networks. • Knowledge contained in the interfaces between the organization and its clients.
KM is socio technical in nature.
A good and effective KM practice can influence the organization in the following ways
| | | |
|Better Quality | | |
|Higher productivity | |
Mindtree visit: 10th September 2007
Presentation by Raj Datta
Mindtree he said believes in a holistic KM Approach.
It is important to cover the entire life cycle of knowledge when we think of any Knowledge management initiative in an organization. And to do so we need to recognize the spiral nature of the knowledge and the interdependencies.
The 2 types of KM approaches are
Control:the organization monitors the KM database and the quality of content generated.
Community:The communities of knowledge automatically filter out junk using peer reviews which is a more transparent process.
Mindtree approach to build a KM solution • He said that people are naturally motivated to share. • KM is an emergent phenomenon • Knowledge is not produced like manufacture goods • If control is softer there will be more self organization and collaboration • Environment and culture play in important role in KM • A high focus on the needs of the Knowledge worker is essential • Change is enabled, not forced.
KM goal at Mindtree : To establish systems , Process and Culture that helps to continuously build their intellectual capital.
Intellectual capital can be found in 3 forms • Knowledge of the people/individuals of the organization. • Knowledge contained in the organizational structures, processes, social networks. • Knowledge contained in the interfaces between the organization and its clients.
KM is socio technical in nature.
A good and effective KM practice can influence the organization in the following ways
| | | |
|Better Quality | | |
|Higher productivity | |