Knowledge Management at Infosys
Background
Infosys the software giant’s from India was started in 1981 by a set of seven information technology professionals with only $US 250 but over the period of thirty years they have developed into an organisation generating software export revenue of more than US$ 7 billion. Infosys has offices in more than 30 many countries in the world and has an employee strength of approximately 1, 60,000. Infosys provides consultancy and software development services for both for the home market (i.e. India) and the overseas market most of its revenues are generated from the overseas market and software development is targeted towards various sectors throughout the world.
Objective
Infosys was established in the 1981 but their growth till the early nineties was not very substantial, as they started growing rapidly in the nineties they realised very quickly the importance of knowledge management and from then on they have constantly grown their knowledge base till the extent of receiving the Global MAKE (Most Admired Knowledge Enterprise) in 2008.
Knowledge management was an integral part of the growth of Infosys as they believe that it is very important for their employees to know their work in detail to provide the best service to their clients. They started with E&RD in 1991 which encouraged their staff to give detailed information about their software knowledge ,new ideas developed by employees and their experience of work in different countries and all this was embedded in( BOK) and every employee had an access to this information through a printed format.
As Infosys grew very aggressively in the nineties the number of employees grew so did the culture of internet so they found the need to develop a companywide intranet this gave birth to “Sparsh” through the intranet the staff could easily view the knowledge embedded in the BOK. As time passed Infosys further gave importance to virtual teams ,e-learning, online classes and training programmes as
Infosys the software giant’s from India was started in 1981 by a set of seven information technology professionals with only $US 250 but over the period of thirty years they have developed into an organisation generating software export revenue of more than US$ 7 billion. Infosys has offices in more than 30 many countries in the world and has an employee strength of approximately 1, 60,000. Infosys provides consultancy and software development services for both for the home market (i.e. India) and the overseas market most of its revenues are generated from the overseas market and software development is targeted towards various sectors throughout the world.
Objective
Infosys was established in the 1981 but their growth till the early nineties was not very substantial, as they started growing rapidly in the nineties they realised very quickly the importance of knowledge management and from then on they have constantly grown their knowledge base till the extent of receiving the Global MAKE (Most Admired Knowledge Enterprise) in 2008.
Knowledge management was an integral part of the growth of Infosys as they believe that it is very important for their employees to know their work in detail to provide the best service to their clients. They started with E&RD in 1991 which encouraged their staff to give detailed information about their software knowledge ,new ideas developed by employees and their experience of work in different countries and all this was embedded in( BOK) and every employee had an access to this information through a printed format.
As Infosys grew very aggressively in the nineties the number of employees grew so did the culture of internet so they found the need to develop a companywide intranet this gave birth to “Sparsh” through the intranet the staff could easily view the knowledge embedded in the BOK. As time passed Infosys further gave importance to virtual teams ,e-learning, online classes and training programmes as
References: http://www.infosys.com/infosys-labs/publications/Documents/knowledge-engineering-management.pdf Mario Benassi, Paolo Bouquet and Roberta Cuel, Success and Failure Criteria for Knowledge Management Systems. A vailable at http://fandango. cs.unitn.it/~rcuel/docs/EURAM-2003- Benassi-Bouquet-Cuel.pdf Heather Creech, A Synopsis of Trends in Knowledge Management. A vailable at http://www.iisd.org/pdf/2006/ networks_km_trends.pdf Ikujiro Nonaka, A Dynamic Theory of Organizational Knowledge Creation, Organization Science Journal, Vol 5, No 1, February 1994 Matthew Hall, Knowledge Management and the Limits of Knowledge Codification, Journal of Knowledge Management, Vol 10 No 3, December 2004. Available at http://www.abs. aston.ac.uk/newweb/research/ publications/docs/RP0438.pdf.