Name: Ayesh Perera
Student id: s0223566
Assessment: Assessment 2_Case Study-Essay Course: Case study Knowledge Management Foundations
Course no: COIT13233
Lecturer: Santoso Wibowo
Due date: Week 10 Thursday (09-May-2013)
The purpose of this essay is to answer the questions from the "Tata Consultancy Services (India)" case study on pages 253-255 of Jashapara (2011)
The discussion includes advice regarding a strategic alliance with Cisco. Two of the key elements of this case study which are discussed are describing the current weaknesses in Tata Consultancy Services with an approach to knowledge management and the improvements that are made to eliminate these weaknesses.
In the discussion, strategic alliance is explained by definition and examples are provided as well to justify. The advice to knowledge management issues has been discussed.
The planning and concepts are communicated and a detailed answer is written to discuss facts with the use of external sources and these have been referenced.
Towards the end after all the points been considered, improvements with the linking to knowledge management have been advised.
Contents Introduction 3 Background 3 Objectives 3 Scope 4 Strategic alliances with Cisco 4 Current weaknesses in TATA services 5 Improvement on the weaknesses 6 Conclusion 8 References 9
Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match.
Tata Consultancy Services is a leading global IT services, business solutions, and outsourcing company with offices in 35 countries and growing at over 30 percent in revenue terms for the last couple of years. One key challenge arising out of the rapid growth in people intensive business such as TCS has been ever-increasing demands on the IT
References: . 2013. . [ONLINE] Available at:http://www.tcs.com/resources/Pages/filterResults.aspx?topic=Services_Consulting&type=Case%20Study. [Accessed 16 April 2013]. Cisco Systems - About Cisco Systems Networking. 2013. Cisco Systems - About Cisco Systems Networking. [ONLINE] Available at:http://compnetworking.about.com/od/cisconetworking/p/cisco-systems.htm. [Accessed 16 April 2013]. IT Consultants ' Blog at TopITconsultant.com . 2013. IT Consultants ' Blog at TopITconsultant.com . [ONLINE] Available at:http://blog.topitconsultant.com/category/TATA-Consultancy-Services.aspx. [Accessed 09 May 2013]. Mohammad Masrurul, M 2012, 'An Overview of Strategic Alliance: Competitive Advantages in Alliance Constellations ', Advances In Management, 5, 12, pp. 22-31, Business Source Complete, EBSCOhost, viewed 9 May 2013. Sharma, R, Siddiqui, A, Sharma, A, Singh, R, Kumar, R, Kaushal, S, & Banerjee, S 2007, 'Leveraging Knowledge Management for Growth: A Case Study of Tata Consultancy Services ', Journal Of Information Technology Case & Application Research, 9, 4, p. 29, Supplemental Index, EBSCOhost, viewed 9 May 2013. What is strategic alliance? definition and meaning. 2013. What is strategic alliance? definition and meaning. [ONLINE] Available at:http://www.businessdictionary.com/definition/strategic-alliance.html. [Accessed 16 April 2013]. TCS - Cisco Alliance . 2013. TCS - Cisco Alliance . [ONLINE] Available at:http://www.tcs.com/about/corp_facts/alliances/strategic-partners/Pages/TCS-Cisco-Strategic-Alliance.aspx. [Accessed 16 April 2013]. Yilmaz, Y 2012, 'Knowledge Management in E-Learning Practices ', Turkish Online Journal Of Educational Technology - TOJET, 11, 2, pp. 150-155, ERIC, EBSCOhost, viewed 9 May 2013.