About MFM Restaurants in Kuala Lumpur
Job Satisfaction Definition
3.2 Factors influence to level of job satisfaction
Why job satisfaction is important?
Study population and sampling.
A study of factors influences employee job satisfaction in Manhattan Fish Market Restaurants, Kuala Lumpur. 2. Research Background
The hospitality sector is broad and diverse in terms of products, types of service provided as well as size of organization. However, the organizations within it share the common characteristics. The sector is described as “people business”. This refers both employees who produce products and services and the customers who purchase and consume the products. Besides that, the requirements for human resources in this sector vary depends on knowledge, skill, experience and the ability to produce the products and services which meet and satisfy the customer’s expectation. Furthermore, in order for an organization to meet and satisfy its customers’ expectation, it needs to achieve high level of job satisfaction among its employees who help to produce good service to the customers. Therefore, employee satisfaction has become a key factor which must be concerned at most by many organizations. On the other hand, organizations in hospitality tend to be labor-intensive. It leads to most organizations are facing to labor-shortage and it becomes the biggest challenge in hospitality sector (Ninemeier, J. 2009). Unfortunately, very high employee turnover rate in the industry often caused by inadequate number of person desiring to work as well as perceive low job satisfaction. As such, there are a great number of employee satisfaction researches which have been done by industrial leaders as well as organizational management, in order to minimize human resources issues within an industry. Even though organizations within the industry share the common factors which influence job satisfaction, the level of employee satisfaction is different from one restaurant chain organization to another. Besides that, there are variety number of discussions on this topic have been done by many industrial psychologists; and each discussion studies the problem on many different hotel organizations from many different countries and regions. However, there doesn’t have any research on employee satisfaction toward Manhattan Fish Market (MFM) Restaurants in Kuala Lumpur. In addition, the restaurant chain often makes a large scale of recruitment range from management to entry position (Faizal, 2013). This indicates that the restaurant chain is facing to high labor turnover which often caused by low level of job satisfaction as mentioned earlier. Therefore, this research will be done in order to demonstrate which reasons lead to low level of employee satisfaction toward MFM Restaurants in Kuala Lumpur.
3. Literature Review
4.1 About MFM Restaurants in Kuala Lumpur
The Manhattan Fish Market is established in 2002 by a group of young entrepreneurs from a company that was trademarked and registered in Malaysia, MFM restaurants Sdn Bhd. The first outlet in Malaysia was debuted in Mid Valley Megamall and it has gone on to achieve phenomenal success ever since. Later on, the company move forward by offering franchising opportunities to whom wish to have business in catering industry. To date, MFM has currently nineteen outlets in Malaysia, five in Singapore, two in Thailand and one in Jeddah, Saudi Arabia (Manhattan Fish Market, 2012). According to Mr. Atan, the Assistant Manager of MFM Pavilion...
References: 3. McNaughton, D. 2013. The Pros & Cons of Organizational Transparency. [online] Available at: http://organizationevolution.com/the-pros-cons-of-organizational-transparency/ [Accessed: 15 Jun 2013].
4. Atan, I. (2013) The general information about Manhattan Fish Market outlets in Kuala Lumpur. [in person] Manhattan Fish Market Pavilion, June 5, 2013.
5. Tzolov, T. 2013. Hospitality Employees Don’t Want to be Happy. ehotelier.com, [online] Jun 10, 2013. Available at: http://ehotelier.com/hospitality-news/item.php?id=P25725 [Accessed: June 10, 2013].
6. Duggan, T. 2013. Influence of Compensation vs. Job Satisfaction. [online] Available at: http://work.chron.com/influence-compensation-vs-job-satisfaction-9719.html [Accessed: 11 Jun 2013].
7. Unknown Author, 2013. POSITIVE RETURNS ON PROVIDING WELL PLANNED COMPENSATION. [online] Available at: http://www.go2hr.ca/articles/positive-returns-providing-well-planned-compensation [Accessed: 11 Jun 2013].
8. conveniencesampling.net. 2013. Convenience Sampling Pros and Cons. [online] Available at: http://www.conveniencesampling.net/Convenience-Sampling-Pros-and-Cons.html [Accessed: 11 Jun 2013].
9. Manhattan Fish Market, 2012. The Manhattan Fish Market Franchise Business Opportunity. [online] Available at: http://www.ifranchisemalaysia.com/manhattan-fish-market-franchise-business-opportunity.html [Accessed: 15 Jun 2013].
10. Progressmedia.ca (2012) Why employees under-perform. And what to do about it | Progress. [online] Available at: http://www.progressmedia.ca/article/2010/06/why-employees-under-perform-and-what-do-about-it [Accessed: 13 Oct 2012].
11. Mayhew, R. (2012) The Impact of Dissatisfied Employees | eHow.com. [online] Available at: http://www.ehow.com/info_7749196_impact-dissatisfied-employees.html [Accessed: 13 Oct 2012].
12. Managementstudyguide.com (2012) Herzbergs Two-Factor Theory of Motivation. [online] Available at: http://www.managementstudyguide.com/herzbergs-theory-motivation.htm [Accessed: 15 Oct 2012].
14. articles.economictimes.indiatimes.com (2011) Variety key to job satisfaction, says new study. [online] Available at: http://articles.economictimes.indiatimes.com/2011-06-03/news/29617234_1_job-satisfaction-management-variety [Accessed: 5 Jun 2013].
16. Aziri, B. (2011) Job Satisfaction: A Literature Review. Management Research and Practice, 3 (4), p.78 & p.85.
18. http://www.manhattanfishmarket.com. 2010. Mission & Vission. [online] Available at: http://www.manhattanfishmarket.com/fishy-vm.html [Accessed: 15 Jun 2013].
19. razencareerist.com (2010) Building A Relationship With Your Boss | Brazen Careerist. [online] Available at: http://www.brazencareerist.com/2009/01/29/building-a-relationship-with-your-boss [Accessed: 20 Oct 2012]
21. Gallardo, E. et al. (2010) Employee satisfaction in the Iberian hotel industry: The case of Andalusia (Spain) and the Algarve (Portugal). International Journal of Contemporary Hospitality Management, 22 (3), p.321 - 334.
22. Salanova, A. and Kirmanen, S. (2010) EMPLOYEE SATISFACTION AND WORK MOTIVATION. [report] Mikkeli University of Applied Siences, p.7 - 13.
23. Hayes, D. and Ninemeier, J. (2009) Human Resources Management in the Hospitality Industry. United Stated of America: Jonh Wilet & Sons, Inc., p.10 and 265.
24. Guzmán, M. et al. (2008) The link between customer satisfaction and employee satisfaction in restaurant industry. [e-book] p.7. [Accessed: 13 October 2012]
26. Seniormag.com (2006) Satisfied Employees. [online] Available at: http://www.seniormag.com/marketing/satisfied-employees.htm [Accessed: 15 Oct 2012].
27. Hbr.org (2003) One More Time: How Do You Motivate Employees? - Harvard Business Review. [online] Available at: http://hbr.org/2003/01/one-more-time-how-do-you-motivate-employees/ar/1 [Accessed: 13 Oct 2012].
28. Lund, D. (2003) Organizational Culture and Job Satisfaction. Journal of Business and Industrial Marketing, 18 (3), p.221. Available at: http://www.emeraldinsight.com/journals.htm [Accessed: June 5, 2013].
29. Savery, L. (2001) The relationship between empowerment, job satisfaction and reported stress levels: some Australian evidence. Leadership & Organization Development Journal, 22 (3), p.97.
Please join StudyMode to read the full document