ITM 501 MOD 1 Case

Topics: Management, Social, Change Pages: 4 (1143 words) Published: October 28, 2013

Trident University International
Model 1 Case
ITM 501
Dr. Kenneth Phillips
April 22, 2013

In this paper I am to state my opinion as to whether organizations are likely to find better solutions to information overload through changes to their technical systems or their social systems. With the research I conducted and along with my experiences in the workplace, I have concluded that information overload can be improved through changes to technical and social systems. I will also present evidence that will go against my position on information overload. I am also tasked to rebut the position of the counterargument, showing how inadequate the counterargument is, against my original position. It is difficult enough for an organization to continue to be successful and prepare for future challenges in today’s world. Decisions that were made in the past, sometimes is not what we want to base our decision on here in the future. It takes time, money and a lot of effort to come up with changes to our technical and social systems. Organizations could fail if the workers are not able to adapt and meet the challenges of information overload. In order to ease the pain of information overload, one has to recognize the warning signs and then admit that there is a problem and then come up with a solution. Information overload is something that has been around for hundreds of years and in no time soon will we see it go away. But there are those that have this assumption that technology will one day alleviate all forms of information overload. For whatever reason there are those who put their trust in the “power” of technology, instead of applying social systems to think through the problems and determine thoughtful solutions (Brown, 2000). The consumers are having a difficult time trying to take in all the information that is being thrown at them (Herbig &Kramer, 1994). With today’s technical systems and the way business is being...

References: Brown, J., & Duguid, P., (2000). The social life of information. Boston: Harvard Business School Press
Herbig, P. & Kramer, H., (1994). The effect of information overload on the innovation choice. The Journal of Consumer Marketing, 11(2), 45-45. Retrieved from http://search.
Schneider, C., (1987) "Information Overload: Causes and Consequences", Human Systems Management, Vol. 7 No. 2, pp. 143-53.
Thomas, L., Fleck, R., & Snipes, R., (2000). A cross-disciplinary model for improved information systems analysis. Industrial Management + Data Systems, 100(8), 359-369. Retrieved from
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