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Introduction to Operations Management

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Introduction to Operations Management
Introduction to Operations
Management

Contents:

1- What Is Operations Management (OM)?
2- OM Decisions.
3- Contributions of OM to the society.
4- The emergence of OM.
5- The Ever-Changing World of Operations Management.
6- Historical Development of OM.
7- The Main Challenges Face OM (+ in Sudan) – “ASSIGNMENT”

1-What is Operations Management?

1- Operations Management (OM) is the management of the direct recourses that are required to produce and deliver an organization's goods and services

2- OM is the business function responsible for Planning, Coordinating, and Controlling the resources needed to produce a company’s products and services.
(this is an organizational perspective to define OM).

3- OM is the management of the conversion process that transforms inputs into outputs in the form of finished goods and services.
(this is an operational perspective to define OM).

[pic]

Operations as a transformation process:

[pic]

Inputs of a Production System:

External; - Legal, Economic, Social, Technological

Market; - Competition, Customer Desires, Product Info.

Primary Resources; - Materials, Personnel, Capital, Utilities

Outputs of a Production System

Direct;

- Products - Services

Indirect;

- Waste - Pollution - Technological Advances

The Transformation Process within OM (technical core):

Operations as the technical core:

[pic]

Operations managers do more than efficiently convert inputs to outputs. They interact with marketing to receive estimates of customer demand and customer feedback on problems; with finance for capital investments, budgets, and stockholder requirements; with personnel to train, hire, and fire workers; and with purchasing to order needed material for production.

Input-transformation-output relationships for typical systems:

(Examples of transformation process p.8)

Transformation Processes:

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