Case Study on Compensation
Tumeet Kaus Dhillion
Prof. Angela Hould
Due: June 24, 2011
Introduction Zenith Medical Systems Incorporated is a relatively new firm that specializes in manufacturing and distributing information management systems for health care institutions. Zenith is a joint organization comprised of a major computer firm and a supplier of hospital products. Since the health care sector is continually growing and becoming more complex, the need for computer systems to accommodate for these changes increases. Zenith’s objective is to “develop an integrated system for patient records, staff and facilities scheduling, materials management, medication tracking, and financial management, in place of the separate systems that now exist in most cases” (p. 25). With that said, there are six departments in place: Marketing, Finance/Accounting, Human Resources, Systems Development, Systems Installations, and Systems Maintenance. In the beginning stages of operations, Zenith became the number one supplier of three firms that specialized in very different software systems. Zenith has run into major performance problems including high turnover, low morale and customer satisfaction levels, as well as significantly low revenue. Our team of top-notch compensation professionals from a leading compensation consulting firm has been called in to analyze Zenith. As part of Phase I, we must identify their various problems and their sources in addition to making all required organizational changes, construct a new and improved compensation strategy, create a job evaluation system, as well as a pay-for-knowledge plan. Phase II will be consist of adjusting the compensation system according to the market and market trends. This will result in better pay ranges between employees with similar
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