Hr Practices at Dominos

IBS HYDERABAD Case Study on: HR PRACTICES AT DOMINO’S PIZZA {draw:frame} Submitted to: Dr. G. Prageetha Raju Date: 4th January 2010 SUBMITTED By: Ananya Bhaduri (09BSHYD0092) Neetu Pillai (09BSHYD0493) Ruchi Agrawal (09BSHYD1009) Sanya Jain (09BSHYD0738) Sweta Singhania (09BSHYD0911) HR POLICIES AT DOMINO’S PIZZA _ “According to the recently held Hewitt Best Employer Survey, Domino’s Pizza India Ltd. has been ranked as the Best Employer in the Quick Service Restaurant (QSR) industry in India. Domino’s has been ranked 9th among all companies in India and is the only QSR company to be featured in this elite list, biennial feature that ranks companies according to their HR quotient in India and Asia. Specifically, the survey uses four parameters to distinguish best employees from other companies. These include effective and committed leadership, CEOs , Ownership of talent and leadership development, high performance work force, effective HR policies and strong customer focus.”_ Patti Wilmort, Executive Vice President, PeopleFirst, Domino’s Pizza. INTRODUCTION In April 2009, Domino’s Pizza India Ltd has been ranked 9th on “25 Hewitt Best Employers in India 2009” as published in Outlook Business (dated 2nd April,2009). In the same year, a distinctly gross incident was reported from Conover, North Carolina where two Domino’s Pizza employees indulged in unethical and unhygienic behavior. With widespread dissatisfaction among customers, the two accused were promptly charged and arrested. The company’s stance was that it was the franchisee stores responsibility to hire competent employees whereas these stores didn’t provide any comments. This appears to be in stark contrast to the uniform HR Policies to be followed by Domino’s Pizza franchisees across the stores. BACKGROUND NOTE The first origination of Dominoes Pizza was actually a small store run by a person names Dominick Di Varti at the Michigan University campus. It was run

References: Hewitt Best Employers in India 2009 (Results were published in Outlook Business on April 2, 2009) {draw:frame}