Health and Social Care

Topics: Social work, Risk, Nursing care plan Pages: 34 (14508 words) Published: September 25, 2014
Answers to questions in S/NVQ Level 2 Health & Social Care Easy Steps

Unit 21 Communicate with and complete records for individuals In the workplace: Jake likes to joke (page 7)


No, there will be many occasions when an individual does not want to laugh and joke, especially if they feel sad or angry. Jake should respond in a way that recognises the way they are feeling at that time.

Jake might have to be more serious in formal meetings or when talking to individuals about serious matters.
Jake should be polite and professional when speaking to his manager.

In the workplace: Facial expression (page 8)


‘Yes’ – nodding head; ‘No’ – shaking head; ‘I don’t know’ – shoulders up, raised eye brows; ‘I’m happy’ – smiling; ‘I’m sad’ – corners of mouth down; ‘I’m confused’ – wrinkled forehead and nose; ‘I’m angry’ – gritted teeth, squinted eyes.

Students’ own answers.

In the workplace: Is she just shy? (page 11)
Asia is communicating that she is not happy to be examined by the male doctor. Asia may not want to be examined by him because it may be against her culture and beliefs to be touched by a man who is not her husband.

In the workplace: Stephanie’s new job (page 13)

Stephanie can find out how service users communicate by reading their care plans, talking to colleagues, observing the individuals, and by talking to them, or their family and friends.

In the workplace: Sharing information (page 19)

The service users would have to repeat themselves again to another member of staff to give them the information they need. In the meantime the staff would find it difficult to meet the needs of the service users.

Have a go: Positioning yourself correctly (page 22)
The care worker is at the same level as the service user, and he is making eye contact. He is in the correct position for communication. Watch out for where you position yourself though. On a sunny day, this service user would have trouble seeing the care worker because of the strong light coming through the window behind him.

Have a go: Questions and concerns (page 28)
Questions should only be answered by the people who have the proper qualifications or job role to give the answer. The answers given in the table are:
inappropriate; appropriate; inappropriate; inappropriate; inappropriate; appropriate; inappropriate; inappropriate; inappropriate.

Answers to questions in S/NVQ Level 2 Health & Social Care Easy Steps

In the workplace: Christy’s classes (page 31)
Christy should ask the manager first, as managers have overall responsibility for what goes on in the home. She should then speak to the doctor to make sure that the residents are well enough to exercise. Christy should also ask the physiotherapist to identify the types of exercises and activities the residents could do.

In the workplace: Wilf’s hearing aid (page 39)
Firstly, Amal should check Wilf’s hearing aid is working correctly. The meeting should be in a quiet room where there will be no distractions. Wilf and the social worker should sit opposite each other. The lighting should be good, but not too glaring. Encourage Wilf to ask the social worker to repeat anything he does not hear or understand. Encourage the social worker to speak slowly and clearly. During the meeting, Amal should observe Wilf’s body language to check his understanding, and she should give him reassurance where necessary.

In the workplace: Shirley’s speech has changed (page 42)

Paul should report this to his manager or supervisor immediately, as this could be an indicator that Shirley has a serious health problem.
Shirley’s speech may have become slurred due to a stroke, brain tumour, brain haemorrhage or a head injury.

In the workplace: George is in a hurry (page 46)

The filing cabinet was not locked when George accessed it. Anyone could have removed the files and read them, which would break confidentiality. When George left the file on...
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