HCS 475 week 4 The Importance of Accountability

Topics: Health care, Evaluation, Employment Pages: 6 (1299 words) Published: January 31, 2015


The Importance of Accountability
Carrie "Shellie" Cobbs
Leadership and Performance Development
HCS 475
Krystal Holthus
June 22, 2014
The Importance of Accountability
Accountability has become a hot word in the health care industry but the practice of accountability is not a new idea. Merriam-Webster dictionary defines accountability as, “the quality or state of being accountable; especially: an obligation or willingness to accept responsibility or to account for one's actions” ("Definition," 2014, p. 1). Accountability in health care is expected from the people receiving care and by the people giving the care. The team function in health care is to make patients better and if one person does not take accountability for their actions then trust begins to fail and tensions rise. When education, income, and lives are at stake accountability is key in health care. The Importance of Accountability

Accountability in health care is important because it helps an organization with continual improvement of employees, organizational procedures, and performance management. When there is accountability by employees, departments, units, and administration in the health care industry strong foundations are built for the organization to grow upon. Each person in every role in a health care organization is accountable for their own role, their role in the team environment, and their role that supports the organization. Without the accountability for the roles within the organization, health care employees are putting themselves, patients, co-workers, and the organization in jeopardy of harm. This harm can be physical, emotional, or financial but the impact is just as great. Measuring Accountability in Health Care

Employee accountability can be measured in several different ways. Press Ganey surveys allows patients the ability to raise concerns or praise good service by an employee. Pressganey.com states, “As the complexity of health care escalates, the need to capture the voice of each patient and interpret these insights into actionable improvement plans is greater than ever” ("Press Ganey," 2014, p. 1). When a manager has the insight of a patient’s viewpoint in a specific situation the scope of detail can be used to open discussion with an employee on how they can perform better in a certain situation or how their current actions should be maintained because they positively touched someone.

Performance and feedback evaluations are a good tool to discuss an employees work related performance and discuss goals for future evaluations. At the time of the evaluation the manager or leader should have specific examples of the employee’s strengths, weaknesses, areas for improvement, and goals to achieve so the employee understands where they are in their work performance. If a manager or leader does not have specific examples that they have seen or have had reported to them then it is possible that the manager or leader should spend more time learning, engaging, or interacting with their employees when they are fully engaged in their work. According to Bismarck State College Human Resources, “Prior to completing the performance evaluation form, consider the question “What can I do to help the employee do the job better and achieve job-related goals?” ("Evaluation tips," 2012, p. 1). Ethical Considerations with Accountability

Leadership and management must walk a tight line when applying their own ethical considerations into accountability in the workplace. Ethics comes to play in every situation that a leader or manager must be involved in for the employees, the organization, and for their own work experiences. Honesty and integrity are basic ethical principles that leaders and managers should be able to put forward. These two basic principles can make it easier to lead by example with their employees. Checks-and-balances

Checks-and-balances are established to ensure that one person or one...

References: Accountability. (2014). In . Retrieved from http://www.merriam-webster.com/dictionary/accountability
Dietrich, W. F. (2006). Working Solutions for the Blaming Culture -. Retrieved from http://www.physiciancoachinginstitute.com/article_till1.htm
Heathfield, S. M. (2014). What Is Culture? Retrieved from http://humanresources.about.com/od/organizationalculture/g/what-is-culture.htm
Performance Evaluation Tips. (2012). Retrieved from http://www.bismarckstate.edu/uploads%5Cresources%5C3568%5Cperformanceevaluations.pdf
Why Press Ganey: Making the Case for Strong Health Care Performance. (2014). Retrieved from http://www.pressganey.com/whyPressGaney.aspx
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