Hcs 325 Importance Of Teams Research Paper
Importance of teams
Pamela Baldwin
HSC/325
July 8, 2013
Mary Newby
Importance of Teams
Managing a high volume regional health care call center is a daunting task for managers. Managers must possess communication skills, problem solving abilities, and the ability to observe issues before the actual occurrence in day-to-day operations. These concerns can range from customer services, communications, supply demands, diversity, and criteria’s such as dealing with the military. Management staffs task is to present a proposal that will address how to make the facilities team more effective, address why teams are essential in the health care industry, and how teams are of use in this and other industries. The acquiring of lessons from …show more content…
Now, one will move forward and present objectives.
Objectives
Managements objective are to encourage or provide the following: * Enabling atmosphere * Incentive for boosting employee performance * Set high standards for work productivity * Connect employees’ work to company goals * Work/Life Balance * Create a culture of recognition * Future …show more content…
The call center will implement the policy and procedures, as-well-as cross-training, stress training so that all staff members are working as teams in receiving calls, taking care of customers that are not satisfied, to doing the paper work. Every employee will have the necessary training to make the call center a great place to work, and be the top call center. Effective team training reflects general principles of learning theory, presents information about requisite team behaviors, affords team members the opportunity to practice the skills they are learning, and provides remedial feedback. Team Dimensional Training (TDT), which resulted from the TADMUS program (Cannon-Bowers and Salas 1998). TDT addresses team-related knowledge and skills, provides practice in briefing and debriefing, and trains trainers and team leaders to evaluate and critique team skills (Tannenbaum, Smith-Jentsch, and Behson
Pamela Baldwin
HSC/325
July 8, 2013
Mary Newby
Importance of Teams
Managing a high volume regional health care call center is a daunting task for managers. Managers must possess communication skills, problem solving abilities, and the ability to observe issues before the actual occurrence in day-to-day operations. These concerns can range from customer services, communications, supply demands, diversity, and criteria’s such as dealing with the military. Management staffs task is to present a proposal that will address how to make the facilities team more effective, address why teams are essential in the health care industry, and how teams are of use in this and other industries. The acquiring of lessons from …show more content…
Now, one will move forward and present objectives.
Objectives
Managements objective are to encourage or provide the following: * Enabling atmosphere * Incentive for boosting employee performance * Set high standards for work productivity * Connect employees’ work to company goals * Work/Life Balance * Create a culture of recognition * Future …show more content…
The call center will implement the policy and procedures, as-well-as cross-training, stress training so that all staff members are working as teams in receiving calls, taking care of customers that are not satisfied, to doing the paper work. Every employee will have the necessary training to make the call center a great place to work, and be the top call center. Effective team training reflects general principles of learning theory, presents information about requisite team behaviors, affords team members the opportunity to practice the skills they are learning, and provides remedial feedback. Team Dimensional Training (TDT), which resulted from the TADMUS program (Cannon-Bowers and Salas 1998). TDT addresses team-related knowledge and skills, provides practice in briefing and debriefing, and trains trainers and team leaders to evaluate and critique team skills (Tannenbaum, Smith-Jentsch, and Behson