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Sunbeam Healthcare Case Study

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Sunbeam Healthcare Case Study
Importance of Teams

Sunbeam Healthcare
A Business Proposal to Improve Efficiency and Customer Service by Focusing on Teamwork

Prepared for

Mary Ivyland
Senior Vice President, Business Development
Sunbeam Healthcare

Prepared by

Manager, Call Center Operations
Sunbeam Healthcare

May 06, 2013

Sunbeam Healthcare

A Business Proposal to Improve Efficiency and Customer Service by Focusing on Teamwork

Executive Summary
Background
Sunbeam Healthcare is a not-for-profit health care delivery system with a mission to improve the health of those they serve with a commitment to quality in all that they do. Sunbeam …show more content…
Forming teams within a business follows the old saying that “two heads are better than one.” Teams play a significant role in the workplace. “As business expand and grow, one can no more rely on an individual effort to succeed. People have to work together, and with a business going global, a team may not always be physically present around each other. This is the reason why the ability to lead a team and work as a team is imperative for the growth of any workplace” ("Buzzle", 2013). Teamwork in health care is evident in trauma centers, emergency rooms, and clinics. Effective health care requires teamwork. Everyone involved must work together for a common goal. Teams that work well together make fewer mistakes, which results in better treatments results. Through coordination, communication, and responsibility, teamwork has many benefits in the health care industry. Developing teams can create a more efficient work environment, increase customer satisfaction, and improve the overall function of an …show more content…
The entire Call Center staff and I look forward to working with you (University of Phoenix, 2010).

Sincerely,

Manager, Call Center Operations
Sunbeam Healthcare

Accepted for Sunbeam Healthcare by
Name: ___________________________________________
Signature: ___________________________________________ Date: _______

References
Buzzle. (2013). Retrieved from http://www.buzzle.com/articles/importance-of-teamwork.html
Career Post. (2010). Retrieved from http://post.career.vi/2010/03/teamwork-the-essence-of- workplace-productivity/
Chinn, D. (2013). eHow. Retrieved from http://www.ehow.com/list_6778245_factors-effective- teamwork-health-care.html#page=2
Committee. (2013). In Wikipedia, The Free Encyclopedia. Retrieved from http://en.wikipedia.org/w/index.php?title=Committee&oldid=542110342
Lombardi, D. J., Schermerhorn, J. R., & Kramer, B. (2007). Health Management. Retrieved from The University of Phoenix eBook Collection database.
University of Phoenix. (2010). Writing a Business Proposal [Multimedia]. Retrieved from University of Phoenix, HCS325- Health Care Management
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