Good Customer Service

Topics: Customer service, Customer, Service Pages: 2 (324 words) Published: November 2, 2014

Assessment strategy 2 Written/Oral questions;
You are provided to answer the following questions either orally or written as agreed with your lecturer. Please write your answers very clearly. If you do not understand any of the questions please ask your lecturer for defined explanation Why is it necessary to clearly identify, before designing product and service offerings, customer needs, and what are some of the less obvious service aspects that might inform purchasing decisions?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ What are the questions that all customers ask themselves (consciously or subconsciously) before they commit to a purchase and how is the presented product/ service bundle likely to affect a customer’s purchasing decision?__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Being able to provide good customer service is not an innate skill. It requires that employees receive appropriate training and learn to understand their role/s with regard to customer service. This applies to those employees who are in direct contact with customers and those who have no direct contact with customers. Employees who have good customer service skills will generally encounter fewer complaints. Describe the ways in which employees can learn the skills needed to provide good customer...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Assessment 21997/01 Common Business Unit Establish Legal and Risk Management Requirements for Small Business (Bsbsmb401A) Customer Service...
  • Essay about Incentive Pay Programs for Customer Service Representatives
  • Customer Segmentation/Service Concept/Servqual Essay
  • Essay on Assessment Task 2 Manage Quality Customer Service
  • Essay about The Effectiveness of The Quality of Service by Gokana to Customer Satisfaction
  • Service concept Research Paper
  • Excellence in Customer Service & Organisations Often Fail to Get Close to Their Customers and Correctly Read Their Expectations Essay
  • Tqm in Manufacturing and Service Organizations Essay

Become a StudyMode Member

Sign Up - It's Free