Customer Service

Topics: Sales, Customer service / Pages: 20 (4966 words) / Published: Oct 4th, 2013
99 Legendary Customer Service Quotes
Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind:
1. The goal as a company is to have customer service that is not just the best but legendary.
Sam Walton, Founder of Wal-Mart
2. Your most unhappy customers are your greatest source of learning.
Bill Gates
3. It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
Charles Darwin
4. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Henry Ford
5. Well done is better than well said.
Benjamin Franklin
6. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
Ross Perot
7. Kind words can be short and easy to speak, but their echos are truly endless.
Mother Teresa
8. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO
9. In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store.
Giorgio Armani
10. The customer experience is the next competitive battleground.
Jerry Gregoire, CIO, Dell Computers
11. Customer satisfaction is worthless. Customer loyalty is priceless.
Jeffrey Gitomer
12. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
13. To understand the man, you must first walk a mile in his moccasin.
North American Indian Proverb
14. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways
15. Good service is good business.
Siebel Ad
16. There is a spiritual aspect to our lives –

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