Employee Job Satisfaction and Performance

Topics: Motivation, Maslow's hierarchy of needs, Psychology Pages: 7 (2690 words) Published: June 3, 2012
Donna Cowan is in charge of Human Resources Development at the Thoroughly Modern Manufacturing Company (TMM). TMM makes "low tech" office products such as file cabinets, computer tables and bulletin boards. The company's CEO recently asked Donna to identify key manufacturing jobs and re-design them in ways that will make them more intrinsically motivating to employees. The CEO's goal is to improve employee job satisfaction and performance, and reduce absenteeism and turnover. How should Donna proceed? In answering this question, draw extensively on Hackman and Oldham's Job Characteristics Model. Specifically, describe to Donna the core job characteristics (CJCs) the model identifies that might need attention. When these characteristics are present in a job, tell her what positive consequences are predicted to follow, and why. Also inform her about the individual difference and situational factors that are likely to determine whether a job high in the CJCs will have the predicted positive effects on employee attitudes and behavior. What are some of the job re-design strategies that Donna can apply to implement the CJCs at TMM? Choose any hypothetical job you wish that might exist at TMM as an example to illustrate your thinking. Donna should re-design the key manufacturing jobs at TMM based on the Job Characteristic Model. The model identifies five core job characteristics: Skill variety, Task variety, Task significance, Autonomy and Feedback. For instance, one key job at TMM could be the assembling of the file cabinets. Based on the model's first characteristic, an employee holding that position should be able to recognize the variety and the complexity of the job and the required skills to assemble the cabinets. The employee, let's call him Joe, should be able to perform a job that allows to work on the assembling the cabinets from beginning to end. In addition, the job should be viewed by Joe as having an impact either on other people within or outside of the organization. Also, Joe should be able allowed to have any personal initiative while performing his work. For instance, Joe should be allowed to schedule his own work or develop a methodology on how best to assemble to cabinets. Lastly, Joe should be provided with information by his supervisors about his performance and his effectiveness. Donna must also take into consideration that the five core job characteristics mentioned above have three phychological reactions to the job. The first reaction, experienced meaningfulness of the work, refers to the fact that the work must be perceived by the employee as making a difference. She could re-design Joe's function so that he is allowed to talk to customers about any issues with the cabinets. The second reaction, experienced responsibility for work outcomes, refers to the fact that Joe should be able to assume responsibility for his work. Lastly, knowledge of results, Joe should be made aware of the quality of his work. The re-design of his duties will have positive consequences. Joe will be satisfied with his job and he will be motivated by performing well. He will be eager to learn new aspects of his job and there will be fewer thoughts about missing work or quitting. All this will work for both the benefit of Joe and TMM. Donna should also take into consideration the three mediating factors that will determine what the effects of the core characteristics will have on Joe in terms of attitude and behavior. She should determine Joe's growth need strength. This refers to the extent to which Joe has higher order needs. That is Joe must have high intrinsic motivation, the desire to obtain professional achievements. She should take into consideration Joe's knowledge and skills in relation to the requirements of the task and his degree of satisfaction with the job in terms of job security, pay and work conditions. Overall, I believe that Donna should re-design the key manufacturing jobs by either combining various...
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