Chapter 4: Emotions and moods Why were emotions and moods ignored in OB? Emotions were seen as irrational Managers worked to make emotion-free environments Emotions were believed to be disruptive Emotions interfered with productivity Only negative emotions were observed Definitions of emotions and moods Emotions : intense feeling that are directed at someone or something moods : feeling that tend to be less intense than emotions and that lack a contextual stimulus The six basic emotions Anger Fear Sadness Happiness Disgust Surprise Sources of emotions and moods Stress Gender Age Weather Personality Exercise Day and Time of the Week Sleep
Definition of emotional labor An employee’s expression of organizationally desired emotions during interpersonal transactions at work Affective events theory and its implications An event in the work environment triggers positive or negative emotional reactions Personality and mood determine response intensity Emotions can influence a broad range of work variables
The use of emotional intelligence A person’s ability to Be self-aware Recognizing own emotions when experienced Detect emotions in others Manage emotional cues and information
OB applications of emotions and moods Selection especially for social jobs Decision Making can lead to better decisions. Creativity Motivation Positive mood affects expectations of success; feedback amplifies this effect. Leadership Negotiation Emotions, skillfully displayed, can affect negotiations Customer Services Job Attitudes Deviant Workplace Behaviors Negative emotions lead to employee deviance (actions that violate norms and threaten the organization) Manager’s Influence Chapter 8: Motivation from concepts to applications: Five core job dimensions Skill Variety: a number of different skills and talents Task Identity: degree to which the job requires the completion Task Significance: how the job impacts the lives of others Autonomy: identifies how much freedom and independence...
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