Effects of Miscommunication

It is impossible for an employee to make a mistake in his or her daily work. The current way we do our jobs is the best and it would be impossible to find a better and more efficient process. Unless you were born last night, those two statements would clearly be wrong. Mistakes and errors are a part of the daily life of most people in the world. Many consider errors as valuable learning experiences and remember not make them again. However, what happens when those errors and mistakes go unreported and uncorrected? The potential for a disastrous situation could compound with each error for an organization which relies on efficiency. In the following pages, I will discuss the direct link between company performance and its ability to recognize and correct employee errors. The theory will be bolstered by a short description of the theory, how it applies to businesses today, and a supporting case study. The theory that bad things will happen when you don’t correct your mistakes seems simple and straight forward. However, when this idea is applied to a large organization, the number of potential errors and lack of oversight is a real problem for many companies. The main focus for my research was the financial industry. In this industry, the type of work can be very complex and challenging. Firms and banks process thousands of transactions per day (FINRA). There comes a point where the expectation for a manager to oversee every process becomes unreasonable. Therefore, in many companies, managers rely on their employees to report errors and mistakes so they can be quickly corrected. In the cases where errors go unreported, many managers set out to discover the reasons why they are unreported. There can be a number of reasons why an employee would want to keep a mistake to himself or herself. The number one answer most people assume would be fear of reprimand or termination. While this is sometimes a result, many managers only use this as a last resort