Does The Milkshake Taste Funny?
George Stein, a college student employed for the summer by Eastern Dairy is faced with an ethical dilemma. His co-workers don’t care about proper procedures required in ensuring that the milkshake produced during the shift is hygienic and safe for human consumption. The milkshake that is produced is usually delivered to fast-food restaurants and drive-ins. George had less than a minute to think about his choices and must decide if he is going to remove the filters from the plant's piping and, thus, allow the current production run of milkshake mix to be contaminated with maggots or refuse to remove the filters, and report the maggot problem to management. Removing the filters will save the company money, at least in the short run, and allow George's shift to go home on time. George is disturbed, however, by the thought of children drinking those milkshakes. George will behave ethically, refuse to remove the filters, and report the maggot problem to management
Emotional intelligence: George cares about the quality of the final product and about the effects the contaminated product would have on the health of customers. This is exhibited by George’s thought of kids drinking all of the milkshakes they were about to produce. Whetten and Cameron (2007) state that emotionally intelligent people advance a sense of caring for other people by means of their emotional responses. This is evidenced as George went to the first filter joint, he felt a knot forming in his stomach as he thought of the kids drinking all of the milkshakes they were to produce.
Good pay: Eastern Dairy wages were over twice the minimum wage George had been paid on previous jobs, and that was one of the main reasons he was interested in the position. George would not want to lose the job with the dairy because he needs the money to start a life together with Cathy. Lindner (1998) asserts that good pay is a key to higher employee motivation. George is motivated by the good pay and would like to keep his job in order to save for the day he and Cathy would start their life together.
Overtime: With regular wages paid at Eastern Dairy, supplemented by time and one-half for eight hours of guaranteed overtime each week, George thought he could save a tidy sum before he had to return to school at the end of the first week of September. George’s immediate need is money for dating and for his car. Overtime will earn George extra money to cater for his needs. Drawing upon both need-hierarchy and expectancy theories, Latham (2007) contends that pay is important to the extent that it is perceived to be instrumental in satisfying person’s needs, and to the extent that these needs are important to the person.
George will act unethically and remove the filters, allowing the maggot to remain in the mix
George is not a high-achiever. This is shown by his apparent lack of interest to develop his intelligence and ability by going to college even though his parents can afford to support his studies. He was also taking menial jobs for four successive summers, which indicates that he is not up for a challenging job. King (1994) found out that, “high-achieving students assumed dominant roles in the undertaking of group tasks, in group decision making, and in the frequency and quality of contributions to group efforts.” The findings also suggested that low achievers are generally passive during small-group work. George being a low achiever, he won’t challenge Paul’s decision but go right ahead and do what Paul says.
Verbal persuasion. George’s parents used verbal persuasion to convince him to go to college. His parents motivated him to continue his education by a simple promise of a blessing to his marriage to Cathy following his sophomore year. According to Bandura (1997), “people who are persuaded verbally that they possess the capabilities to master given tasks are likely to mobilize greater effort and sustain it than if they...
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