DILEMMA AT DEVIL’S DEN
In the case study of the Dilemma at Devil’s Den, we have a student snack bar Devil’s Den, which was managed by contract with an external company College Food Services (CFS) that had many organizational challenges that needed to be immediately addressed. An employee Susan realized these challenges. One of the main many problems was the theft that was going on for a long time. The employees were allowing their friends to take free food, and they themselves were also taking food in large quantities when leaving their shifts. The storage room could be easily accessible as it was unlocked all the time. Employees took advantage of this situation to take free freebies from the storage room. The problem here was that there seemed to be a severe divide between the CFS vision for Devils Den and what was happening in real. It clearly looked as if it was the management’s fault to convey the vision to its employees. For example, one of the policies of CFS management was that the employees could eat what they wanted during working hours at the snack bar free of charge, but wrong implementation lead to the frequent theft of eatables from the storage room. Another problem that Susan pointed out is that no one paid attention to the behavior of the night shift employees that made a nuisance for morning shift employees, as they had to do all the closings for the previous night. Adding to this the low wages and inconsistent work schedule lowered the morale of employees making the situation extremely toxic.
The objective is to find out what Susan can do regarding clearing her conscience of the theft occurring at Devils Den by colleagues. There is also an element of self interest involved in the case as Susan does not want to ruin her chances of being promoted to the position of a student manager in the near future by reporting the theft cases to management.
The case faces two unique problems, at