LETTER OF COMPLAINT
I’m writing this because I’m really upset about the service I received when I rented one of your hotel rooms in Bali on 19th Mars.
Firstly, I had specially requested a king size bed. However, I was given a small bed, which apart from being too small for my needs, was clearly in need of extensive repair. I moaned about it but your employees informed me that it was the only room available and assured me that it was in perfect order. I couldn’t do anything else, so I accepted the room.
Although they said there weren’t, there were, in fact, several things wrong with the room. Despite the fact that I rented the room one hour ago, I was forced to open the windows because the smell was horrible. Leaving the windows opened about 1 hour, I was able to stay in the room without any kind of bad smell, but then the smell came back and I was forced to live with it.
My subsequent stay was most uncomfortable. Not only did I have to worry about the bed or the chairs, but I also had to fix the shower. Finally, I had no choice but to leave the room and rent another one at the hotel near the end of the street.
I feel that your employees acted irresponsibly in issuing the room which was not safe to stay in, and I believe that I am entitled to compensation for the interruption to my holiday. So I want you to send me the sum of 200 euros to cover the cost of my other room and to make me feel better after the distress I was forced to suffer as a result of your negligence.
You’d better give this matter your urgent attention, or else I really will have to take legal action
Mr. S. Simpson
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