Costco Code Of Ethics Case Study

Jose dresses in a neat, clean, and Professional manner. Jose needs to focus this year on the “5 Rights of the Member Service” Eye Contact, Smile, Greet and acknowledge each member, Appreciate and thank every member, Be accountable and take responsibility for any action. Jose provides excellent member service for most members but, he must provide that same excellent member service for every member. Jose must understand that member service is job #1. Our Costco Code of Ethics is to “Care for our members” and “Care for our Employees” Jose must put this to practice on a daily basis with every member and co-worker. Jose has a good sense of urgency when assisting in the Front-end. Although Jose could do a great job when assisting a cashier he looses