The four major steps of the control system, which have to do with performance standards settings, measurement, comparing and taking corrective actions, serve as the artery of the organization. The partnership that Kaiser Permanente and Labor have entered has contributed to the success of management's daily operations (Local 399). This partnership maintains a formal process where all decision making starts from the bottom, and it will work its way up until a consensus is reached. This mechanism allows upper management to focus on issues that require precise attention. On the negative side of this wonderful control mechanism, the results of decision-making can be a complex one because it has to travel through all the channels until a consensus is achieved.
The several characteristics that have mold Kaiser Permanente into following the bureaucracy model are laws and government regulations, hierarchy and its partnership with the union. The bureaucratic control system has demonstrated its effectiveness and it has become an important tool for its success. Nevertheless, any healthcare providers will face a bumpy road at any time given. Telepacific Communications uses several methods to measure operational performance of our business process in a timely and accurate fashion. A key in Telepacific's controlling mechanism is the Information Systems aspect of record keeping and performance. This allows numbers and metrics to