Coaching and training
ILM Coaching and training task
To complete this task, I will divide it in sections provided by assessment criteria guidelines.
Explain how to identify the training needs for individuals in the workplace
The most important considerations to determining training needs include:
Knowing your present situation
Manager/trainer should be aware of strong and weak points of each employee and a team as a whole. In our particular store, best and greatest way of knowing present situation is using employee feedback and also feedback of the customers by maze and in person.
Identifying the required knowledge
For each individual employee different knowledge may be lacking. While one employee could have great communication skills and sales techniques and may lack actual optical knowledge, other may have all technical knowledge but may lack to put in use in sales. Identifying the strengths and weaknesses of each individual will be a kea to success of provided training.
Involve other employees
Often other employees will have very valuable input by providing their perspective on themselves and others. There is often a situation where someone that would do great in the lab is placed in store and the opposite. Talking to employees and getting their perspective about their opinion where and why the would excel the most and also asking same question about others is the key to a good research.
Discuss, survey all the data received
As many employees as many opinions, this step is very important to be rather objective than subjective in your assessment. By all employee and maze feedback data a store manager should be able to make conclusions on which type of training would benefit particular employee the most and set up a training pathway tailored to each employees needs.
Example:
Employee A is more of an introvert and perfectionist, however, when put in a situation with communication required he/she does good. No one knows that at the end of the day having communicate too
To complete this task, I will divide it in sections provided by assessment criteria guidelines.
Explain how to identify the training needs for individuals in the workplace
The most important considerations to determining training needs include:
Knowing your present situation
Manager/trainer should be aware of strong and weak points of each employee and a team as a whole. In our particular store, best and greatest way of knowing present situation is using employee feedback and also feedback of the customers by maze and in person.
Identifying the required knowledge
For each individual employee different knowledge may be lacking. While one employee could have great communication skills and sales techniques and may lack actual optical knowledge, other may have all technical knowledge but may lack to put in use in sales. Identifying the strengths and weaknesses of each individual will be a kea to success of provided training.
Involve other employees
Often other employees will have very valuable input by providing their perspective on themselves and others. There is often a situation where someone that would do great in the lab is placed in store and the opposite. Talking to employees and getting their perspective about their opinion where and why the would excel the most and also asking same question about others is the key to a good research.
Discuss, survey all the data received
As many employees as many opinions, this step is very important to be rather objective than subjective in your assessment. By all employee and maze feedback data a store manager should be able to make conclusions on which type of training would benefit particular employee the most and set up a training pathway tailored to each employees needs.
Example:
Employee A is more of an introvert and perfectionist, however, when put in a situation with communication required he/she does good. No one knows that at the end of the day having communicate too