ILM Coaching and training task
To complete this task, I will divide it in sections provided by assessment criteria guidelines. Explain how to identify the training needs for individuals in the workplace The most important considerations to determining training needs include: Knowing your present situation
Manager/trainer should be aware of strong and weak points of each employee and a team as a whole. In our particular store, best and greatest way of knowing present situation is using employee feedback and also feedback of the customers by maze and in person. Identifying the required knowledge
For each individual employee different knowledge may be lacking. While one employee could have great communication skills and sales techniques and may lack actual optical knowledge, other may have all technical knowledge but may lack to put in use in sales. Identifying the strengths and weaknesses of each individual will be a kea to success of provided training. Involve other employees
Often other employees will have very valuable input by providing their perspective on themselves and others. There is often a situation where someone that would do great in the lab is placed in store and the opposite. Talking to employees and getting their perspective about their opinion where and why the would excel the most and also asking same question about others is the key to a good research. Discuss, survey all the data received
As many employees as many opinions, this step is very important to be rather objective than subjective in your assessment. By all employee and maze feedback data a store manager should be able to make conclusions on which type of training would benefit particular employee the most and set up a training pathway tailored to each employees needs. Example:
Employee A is more of an introvert and perfectionist, however, when put in a situation with communication required he/she does good. No one knows that at the end of the day having communicate too much for the personality type employee goes home exhausted and wishing for nothing else but solitude. Employee B is an extrovert does the task given good, however, doesn’t enjoy looking at the details too much and rather always looks at the “big picture”. Employee A works in the store and employee B is in the lab. They both do their jobs well and from outside no huge problems are visible. By surveying the employees themselves and others around manager gets to know this information and has a decision to make: 1) to leave employees in their current positions and train A in becoming more extraverted and B more detail orientated 2)try to re-train them in switched positions by moving A to lab and bubbly B in the store. Manager decides to go with second option to re-train and give the best work environment conditions to both personalities. In this situation this is a win-win for both sides. The introvert A can have the solitude and exercise the perfection work style in Lab and come to work without a pressure to communicate. And B with bubbly personality and added sales techniques as a result of training can be in her most productive environment. Store as a whole wins - the lab work is perfection that saves on re-makes and adds to customer satisfaction and sales go up due to B being in the best spot. 2) Describe training techniques appropriate to the workplace Before considering specific training techniques, we need to consider: 1)What are our training goals?
That could be learning new skills or new techniques for old skills. The goal could be to increase the sales volume or pure technical skills improvement. who will we train?
That can be new or seasoned employees
The store works best when each employee knows their function and that’s why developed the logic system with color-based areas for each function. Green is the greater and assist in frame choices and yellow is the one that does dispense and assists with frame adjusting and other technical questions. is a...
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