Cleaning Support Portfolio - Hotel Management
CLEANING SUPPORT TECHNIQUES
Team 9.2.3 EHL's Honour Code: As a student at the Ecole Hôtelière de Lausanne, I uphold and defend academic integrity, academic rigor and academic liberty as core values of higher learning. I attest, on my word of honor, that work submitted in my name is my own work, and that any ideas or materials used in support of this work which are not originally my own are cited and referenced accordingly
BINGGELI Vanessa DANG Yung GOUVEA Priscila KRAMER Toby ORLANDO Giulia SCHNYDER Natapong
____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________
Table of Contents
PART ONE - CLASS WORK
Stewarding: Exercise 1 Case Study 2: Penny Wise and Pound Foolish With Linens Washing costs 148 rooms Dish washing exercise Step by Step OPL Calculations Textile Knowledge Exercise Exercise Restaurant Inventory Choice of Linen in Hotel Business Inn Linen Inventory Analysis Standard Operating Procedures Manual Seasonal Hotel Standard Operating Procedures Manual City Hotel Cleaning Procedures: Ecole Hoteliere de Lausanne - Student Dorms Lesson Notes
PART TWO - Competences
1. Define the structure, the role and activities of maintenance sectors according to establishment categories 2. Plan the work and need of staff in the Housekeeping Sector 3. Justify the choice of products, equipment and material in a hotel applying a sustainable concept 4. Establish effective interdepartmental communication channels 5. Define the optimal capacity of the equipment in an OPL 6. Compare the costs of the OPL and out-sourcing 7. Evaluate the impact of cleaning controls on the guest and the staff 8. Compare decisive elements when choosing the hotel linen 9. Interpret a linen inventory and dismantle its impact on the daily operations 10. Summarize different technologies in terms of stewarding equipment
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11. Interpret the restaurant inventory 12. Search for and
Team 9.2.3 EHL's Honour Code: As a student at the Ecole Hôtelière de Lausanne, I uphold and defend academic integrity, academic rigor and academic liberty as core values of higher learning. I attest, on my word of honor, that work submitted in my name is my own work, and that any ideas or materials used in support of this work which are not originally my own are cited and referenced accordingly
BINGGELI Vanessa DANG Yung GOUVEA Priscila KRAMER Toby ORLANDO Giulia SCHNYDER Natapong
____________________________ ____________________________ ____________________________ ____________________________ ____________________________ ____________________________
Table of Contents
PART ONE - CLASS WORK
Stewarding: Exercise 1 Case Study 2: Penny Wise and Pound Foolish With Linens Washing costs 148 rooms Dish washing exercise Step by Step OPL Calculations Textile Knowledge Exercise Exercise Restaurant Inventory Choice of Linen in Hotel Business Inn Linen Inventory Analysis Standard Operating Procedures Manual Seasonal Hotel Standard Operating Procedures Manual City Hotel Cleaning Procedures: Ecole Hoteliere de Lausanne - Student Dorms Lesson Notes
PART TWO - Competences
1. Define the structure, the role and activities of maintenance sectors according to establishment categories 2. Plan the work and need of staff in the Housekeeping Sector 3. Justify the choice of products, equipment and material in a hotel applying a sustainable concept 4. Establish effective interdepartmental communication channels 5. Define the optimal capacity of the equipment in an OPL 6. Compare the costs of the OPL and out-sourcing 7. Evaluate the impact of cleaning controls on the guest and the staff 8. Compare decisive elements when choosing the hotel linen 9. Interpret a linen inventory and dismantle its impact on the daily operations 10. Summarize different technologies in terms of stewarding equipment
1
11. Interpret the restaurant inventory 12. Search for and
References: 1. http://www.bafu.admin.ch/abfall/01495/01498/01505/index.html?lang=en. (kein Datum). Abgerufen am 29. June 2010 von http://www.bafu.admin.ch. 2. http://www.parisma-exports.com/company.html. (kein Datum). Abgerufen am 29. June 2010 von http://www.parisma-exports.com 3. Raghubalan, S., & Raghubalan, G. (2009). Hotel:Housekeeping Operations and Management (2nd ed.). 56