Topics: McGraw-Hill, Knowledge management, Organizational studies Pages: 43 (9750 words) Published: March 20, 2013
I nstructor’s Manual to Accompany

Organizational Behavior 5/e
emerging knowledge and practice for the real world

by Steven L. McShane and Mary Ann von Glinow

Chapter 1
Introduction to the Field of
Organizational Behavior
Prepared by:
Steven L. McShane, University of Western Australia

This Instructor’s Manual  1ile is part of the Instructor’s Resource CD­ROM for Organizational Behavior: Emerging Knowledge and Practice for the Real World,  5th edition 10‐digit ISBN: 0073364347
13‐digit ISBN: 9780073364346
Published by McGraw‐Hill/Irwin, a business unit of The McGraw‐Hill Companies, Inc., 1221 Avenue of the Americas, New  York, NY, 10020. Copyright ©  2010,  2008,  2005,  2003,  2000  by The McGraw‐Hill Companies, Inc. All rights reserved. No  part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval  system, without the prior written consent of The McGraw‐Hill Companies, Inc., including, but not limited to, in any network  or other electronic storage or transmission, or broadcast for distance learning.  Some ancillaries, including electronic and print components, may not be available to customers outside the United States. 


Chapter 1: Introduction to the Field of Organizational Behavior


Introduction to the Field of
Organizational Behavior
After reading this chapter, students should be able to: 1. De1ine organizational behavior and organizations, and discuss the importance of this 1ield  of inquiry.
2. Diagram an organization from an open systems perspective. 3. De1ine intellectual capital and describe the organizational learning perspective of  organizational effectiveness.
4. Diagnose the extent to which an organization or one of its work units applies high‐ performance work practices.
5. Explain how the stakeholder perspective emphasizes the importance of values, ethics, and  corporate social responsibility.
6. Summarize the 1ive types of individual behavior in organizations. 7. Debate the organizational opportunities and challenges of globalization, workforce  diversity, and virtual work.
8. Discuss how employment relationships are changing, and explain why these changes are  occurring.  
9. Discuss the anchors on which organizational behavior knowledge is based.


absorptive capacity – the ability to recognize the value of  new information, assimilate it, and use it for value‐ added activities

ethics – the study of moral principles or values that  determine whether actions are right or wrong and 
outcomes are good or bad

corporate social responsibility (CSR) ‐‐ organizational  activities intended to bene1it society and the 
environment beyond the 1irm’s immediate 1inancial 
interests or legal obligations

evidence‐based management ‐‐ making decisions and  taking actions based on research evidence

counterproductive work behaviors, (CWs) ‐‐ voluntary  behaviors that have the potential to directly or indirectly  harm the organization.
deep‐level diversity ‐‐ differences in the psychological  characteristics of employees, including personalities,  beliefs, values, and attitudes
Page 1-1

globalization ‐‐ economic, social, and cultural 
connectivity with people in other parts of the world high performance work practices (HPWP) – a 
perspective that effective organizations incorporate 
several workplace practices that leverage the potential  of human capital

© 2010 The McGraw-Hill Companies, Inc. All rights reserved

Chapter 1: Introduction to the Field of Organizational Behavior

human capital – the stock of knowledge, skills, and  abilities among employees that provide economic value  to the organization

organizational ef1iciency ‐‐ the amount of outputs  relative to inputs in the organization’s transformation  process.

intellectual capital ‐‐ company’s stock of knowledge,  including human capital, structural capital and ...
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