Topics: Organization, Employment, Management Pages: 14 (978 words) Published: June 29, 2015
Part 1
The Nature of Staffing
Chapter 1:
Staffing Models and Strategy


Copyright © 2015 by McGraw-Hill Education, All Rights

Staffing Organizations Model

Chapter Outline

Nature of Staffing
 The Big Picture
 Definition of Staffing
 Implications of Definition
 Staffing System
Staffing Models
 Staffing Quantity: Levels
 Staffing Quality:
Person/Job Match
 Staffing Quality:

Staffing Models
 Staffing System
 Staffing Organizations
Staffing Strategy
 Staffing Levels
 Staffing Quality
Staffing Ethics
Plan for Book


Learning Objectives for This

Define staffing and consider how, in the big picture,
staffing decisions matter
Review the five staffing models presented, and
consider the advantages and disadvantages of each
Consider the staffing system components and how
they fit into the plan for the book
Understand the staffing organizations model and how
its various components fit into the plan for the book
Appreciate the importance of staffing strategy, and
review the 13 decisions that staffing strategy requires
Realize the importance of ethics in staffing, and learn
how ethical staffing practice is established


The Big Picture
 Organizations

are combinations of physical,
financial, and human capital
 Human capital
Knowledge, skills and abilities of people
 Their motivation to do the job

 Scope

of human capital

An average organization’s employee cost (wages or
salaries and benefits) is over 25% of its total
 Organizations that capitalize on human capital have
a strategic advantage over their competitors


Nature of Staffing
 Definition

“Staffing is the process of acquiring, deploying, and
retaining a workforce of sufficient quantity and
quality to create positive impacts on the
organization’s effectiveness.”

 Implications

of definition

Acquire, deploy, retain
 Staffing as a process or system
 Quantity and quality issues
 Organization effectiveness


Nature of Staffing: Importance to
Organizational Effectiveness

Quotes from organization leaders

Staffing is absolutely critical to the success of every company 

At most companies, people spend 2% of their time recruiting
and 75% managing their recruiting mistakes.

Richard Fairbank, CE, Capital One

I think about this in hiring, because our business all comes down to people…In fact, when I’m interviewing a senior job candidate, my biggest worry is how good they are at hiring. I spend at least half the interview on that.

Gail Hyland-Savage, COO, Michaelson, Connor, & Bowl

Jeff Bezos, CEO, Amazon

We missed a really nice nursing rebound…because we didn’t do a good job hiring in front of it. Nothing has cost the business as much as failing to intersect the right people at the right time. 

David Alexander, President, Soliant Health


Staffing System Examples
 W.L.

Gore and Associates

 Staffing

jobs without titles
 Focus on culture in recruiting and selecting
 Pfizer


 Hiring

for flexibility in a rapidly changing market
 Focus on hiring individuals who can change
roles quickly
 Enterprise


 Use

a strong internal labor market
 Performance evaluation is used for placement

Staffing Models
 Staffing


 Levels

 Staffing


 Person/Job

 Person/Organization Match
 Staffing

System Components
 Staffing Organizations


Exh. 1.2: Staffing Quantity


Exh. 1.3: Person/Job Match


Concepts: Person/Job Match Model

Jobs are characterized by
their requirements and
Individuals are characterized
via qualifications (KSAOS)
and motivation
These concepts are not new
or faddish,...
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