change management
Lean Enterprise
ISCOM/472
Dr. T. Davis McNeal
Change Management
Managing change can be difficult for many individuals. With the recent recession and people losing jobs all the time change has become inevitable. The way you manage change in your life or career is dictated by each individual. Career change can include an array of things: cycle-time, quality, and cost are specific improvements. Most companies incorporate these changes to improve work flow and development time.
Cycle-time
Cycle-time is considered to be the total time from the beginning to the end of a process improvement project. Lankey says, “Including total process time and all delays. If your organization’s project cycle time is running higher than your targeted rate, then it is time for you, as a Lean Six Sigma professional, to take a look in the mirror and improve your capability to execute projects in a timely fashion”. (Lankey, 2012, Para. 1) A barber must improve his or her cycle time by efficiently applying hair artistry to a customer in a timely manner. The cycle-time improvement process will include:
1. Assisting each customer in order as they enter the building.
2. Clients who are not being serviced will be acknowledged upon entering the establishment.
3. When client approached the station, attain a clear understanding of his or her needs.
4. Begin process.
5. Allow customer to identify any problem areas.
6. Accept payment,
7. Assist next client.
With this improved cycle time process everyone will be receive the customer service they expect and in a timely manner. Together the team will develop change management initiatives and apply them to the daily process.
Quality
The quality of your service in this particular service industry will allow you to remain a barber or find a new career. Barbering can be a lucrative career if the visual quality of your product is shown through the artistry you
ISCOM/472
Dr. T. Davis McNeal
Change Management
Managing change can be difficult for many individuals. With the recent recession and people losing jobs all the time change has become inevitable. The way you manage change in your life or career is dictated by each individual. Career change can include an array of things: cycle-time, quality, and cost are specific improvements. Most companies incorporate these changes to improve work flow and development time.
Cycle-time
Cycle-time is considered to be the total time from the beginning to the end of a process improvement project. Lankey says, “Including total process time and all delays. If your organization’s project cycle time is running higher than your targeted rate, then it is time for you, as a Lean Six Sigma professional, to take a look in the mirror and improve your capability to execute projects in a timely fashion”. (Lankey, 2012, Para. 1) A barber must improve his or her cycle time by efficiently applying hair artistry to a customer in a timely manner. The cycle-time improvement process will include:
1. Assisting each customer in order as they enter the building.
2. Clients who are not being serviced will be acknowledged upon entering the establishment.
3. When client approached the station, attain a clear understanding of his or her needs.
4. Begin process.
5. Allow customer to identify any problem areas.
6. Accept payment,
7. Assist next client.
With this improved cycle time process everyone will be receive the customer service they expect and in a timely manner. Together the team will develop change management initiatives and apply them to the daily process.
Quality
The quality of your service in this particular service industry will allow you to remain a barber or find a new career. Barbering can be a lucrative career if the visual quality of your product is shown through the artistry you
References: Lankey, L. 2012. How To Improve Project Cycle Time. Retrieved From: http://www.isixsigma.com/methodology/project-management/how-to-improve-project-cycle-time/ Prosci. 2011. Cost-benefit analysis for change management. Retrieved From: http://www.change-management.com/tutorial-cost-benefit-analysis.htm