CASE STUDY QUESTIONS

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CASE STUDY QUESTIONS & ANSWERS

1.What are the inuts,processing, and outputs of UPS's package tracking system?
Ans. Using a handheld computer (DIAD ), UPS drivers automatically capture customers’ signatures along with pickup, delivery, and time-card information. The drivers then place the DIAD into their truck’s vehicle adapter, an information-transmitting device that is connected to the cellular telephone network. Package tracking information is then transmitted to UPS’s computer network for storage and processing in UPS’s main computers in Mahwah, New Jersey, and Alpharetta, Georgia. From there, the information can be accessed worldwide to provide proof of delivery to the customer or to respond to customer queries.(as inputs) Through its automated package tracking system, UPS can monitor packages throughout the delivery process. At various points along the route from sender to receiver, a bar code device scans shipping information on the package label; the information is then fed into the central computer. The people who are shipping packages can access the UPS website to track packages, check delivery roots, calculate shipping rates, determine time in transit and schedule a pick up. Businesses can use the website to arrange UPS shipments and for billing the accounts.
2. What technologies are used by UPS? How are these technologies related to UPS`s business strategy?

Ans. Since 1985 UPS began to improve their data networking applications. They built up their IT network and database in order to collect and track over 200 data elements for every single package. Through UPS.com new UPS could also serve new B2B companies to use their tracking system with only a link.UPS also offers a set of transportation APIs called the UPS Online Tools that allow businesses to integrate tracking, rating, address validation and other important jobs.

3. What problems do UPS`s information systems solve? What would happen if these systems were not available?

Ans: UPS information

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