Technology—UPS Competes Globally with Information Technology: The website is pretty straight forward and easy to navigate. UPS has spent a lot of time and millions of dollars making a website user friendly and easy to use for all customers, whether small, large, international, etc.
What Services does Website Provide?
1. Individuals. Individual shippers can check time in transit zones, how long it will take to ship a package to a particlar destination, costs of that shipment, and can even keep a mail list directly on-time for frequently used shipment addresses. The website will till you prices for each service such as ground, 3 Day Select, 2 Day Air or 1 Day Air overnight...even Sonic Air which can move stuff in just hours.
2. Small businesses. Can do all things an individual user can plus track shipments, maintain contact lists, offer multiple options of transportation to the end user. The customers can even get notified through email and texts the location of their shipment or any delays, this is invaluable for UPS’s just-in-time logistics world.
3. Large businesses. Large business can track large volume of shipments using a service call Quantum View. It will track delivery performance, track exceptions during the delivery cycle, and get notified on key service thresholds. It can monitor shipping trends, zones, and potential help analyze the cheapest and most effective way to use all of UPS's services. Many large customers have volume discounts, incentives and all that can be managed within the UPS information network.
I think the newly updated website has offered customers a lot of options and help clarify the complicated world of logistics...especially international shipping and brokerage. UPS have actually won some awards in the internet world for our user friendly website.
It is important to mention the international support the UPS can give a start up company.
To many customers, information regarding a...
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