Case Study: Impact of UPS' Delivery Information Acquisition Device
1. List the various ways that DIAD improves customer service.
The DIAD allows UPS to accurately track packages for their customers. Radio communication links allow DIAD to communicate essentially anywhere at any time. GPRS and CDMA radios allow the DIAD to be used across the globe. There is also Bluetooth for the DIAD to communicate. GPS provides drivers with detailed directions to pick up and delivery points, particularly outside of the united states. Data collection and transmission capabilities built into the DIAD help customers have the most up to date tracking information.
2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center.
Once the package ispicked up by a UPS driver, the “smart label” is scanned and the package data is input to the UPS database. The UPS driver scans the customer’s package with the DIAD (a handheld computer tracking device with communication capabilities that can help with the driver’s route) making its information available to both the customer and to the UPS data center. The driver takes the customer’s package to the Package Center for processing.
3. What role does wireless communication play in the UPS systems? List the different types of wireless connectivity and describe their function.
UPS uses wireless communication predominantly with the use of their DIAD (Delivery Information Acquisition Device) device. With the DIAD, UPS is able to keep customers and UPS personnel up to date on the whereabouts of packages. It is also used to program a driver’s route helping them update their route as necessary. DIAD’s connectivity helps drivers navigate foreign areas which in turn helps with efficiency. The DIAD uses WIFI, Bluetooth, GPRS, and CDMA connectivity.
4. Why doesn’t UPS use much more powerful and small smartphones like the iPhone or Android?
When the DIAD V came out in 2010 it was the first device in the industry to switch
The DIAD allows UPS to accurately track packages for their customers. Radio communication links allow DIAD to communicate essentially anywhere at any time. GPRS and CDMA radios allow the DIAD to be used across the globe. There is also Bluetooth for the DIAD to communicate. GPS provides drivers with detailed directions to pick up and delivery points, particularly outside of the united states. Data collection and transmission capabilities built into the DIAD help customers have the most up to date tracking information.
2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center.
Once the package ispicked up by a UPS driver, the “smart label” is scanned and the package data is input to the UPS database. The UPS driver scans the customer’s package with the DIAD (a handheld computer tracking device with communication capabilities that can help with the driver’s route) making its information available to both the customer and to the UPS data center. The driver takes the customer’s package to the Package Center for processing.
3. What role does wireless communication play in the UPS systems? List the different types of wireless connectivity and describe their function.
UPS uses wireless communication predominantly with the use of their DIAD (Delivery Information Acquisition Device) device. With the DIAD, UPS is able to keep customers and UPS personnel up to date on the whereabouts of packages. It is also used to program a driver’s route helping them update their route as necessary. DIAD’s connectivity helps drivers navigate foreign areas which in turn helps with efficiency. The DIAD uses WIFI, Bluetooth, GPRS, and CDMA connectivity.
4. Why doesn’t UPS use much more powerful and small smartphones like the iPhone or Android?
When the DIAD V came out in 2010 it was the first device in the industry to switch