busi 414 final paper

Topics: Quality control, Quality management, ISO 9000 Pages: 16 (3812 words) Published: December 5, 2014


Project Quality Management in the Construction Industry
Wayne Clifton
Liberty University

Project Quality Management in the Construction Industry
1. Introduction
Quality in a product is what every consumer is looking for. This is true in the construction industry. Not only do the owners of a construction project expect to have a project, that is built to specification, on time, and on budget, they expect quality in the finished product, as well. This is accomplished in the construction industry, as well as other industries, through the use of a Quality Management Plan. This is a discussion of three elements that may be included in the Quality Management Plan. They are project quality plan, quality assurance, and quality control. 2. Project Quality Plan

A quality plan is a document that is unique to every construction project (Chung, 1999). In the construction industry, the owner, or his perspective representative’s, such as the architect or engineer, indicate in the contract what must be included in the quality plan (Chung, 1999). A quality plan should be drawn up, or at least a draft of the plan, should be drawn up and submitted to the client with the bid documents. Chung (1999) feels that this will show the client the contractors’ dedications to quality in the project. He also believes that the key elements of the project quality plan is the companies’ quality manual, quality procedures, statutory regulations, inspection and test plan, and procedures specific to the project. When drafting the project plan, the project manager must keep in mind that the quality plan should be updated periodically to ensure it encompasses contract changes (Chung, 1999). 2.1 Quality System Standard

Rumane (2010) describes a quality system standard as documents used to define conditions or behaviors that meet an acceptable criteria. These standards ensure that the finished product meets specifications and is safe for use (Rumane, 2010). Standard setting should be one of the first issues, when developing a quality assurance system. In the past most companies developed their own set of standards, however, with globalization, most companies are now using available standards, such as ISO 9000 (Rumane, 2010). Although there are many organization that produce standards there are eleven that are best known. The best known in the United States construction industry are International Organization for Standardization (ISO), American Society for Quality (ASQ), American National Standard Institute (ANSI), American Society for Testing and Materials (ASTM), American Society for Heating, Refrigerating, and Air Conditioning (ASHRAE) (Rumane, 2010). The standards that will be used on a project are generally identified in the project plan, according to Rumane (2010). 2.2 Inspection and test Plan (ITP)

In construction the inspection and test plan, show what verification measures must be taken during a process and gives a criteria for acceptance of each inspection or test (Chung, 1999). A good example of what may be on the inspection and test plan is the testing of concrete. Generally, several test cylinders are taken during the placement of concrete and sent to a lab, where they are tested at different specified period to see if the concrete meets specified strength. This testing would fall under the ASTM standards in most cases. Other construction process that may be on the inspection and test plan include, but are not limited to, steel erection, plumbing and drainage, waterproofing, and installation of fire-fighting equipment (Chung, 1999). In addition, Chung (1999) states that these test are generally the responsibility of supervisory staff and depending on the project, by the quality control manager. In most cases the reports that are generated from the ITP are sent to the architect and engineer for review and sign off. In some case they may even be required to be present during the inspections and testing (Chung, 1999). Chung...

References: Chini, A. R., & Valdez, H. E. (2003). ISO 9000 and the U.S. Construction Industry. Journal Of Management In Engineering, 19(2), 69. DOI 10.1061/ (ASCE) 0742-596x (2003) 19:2 (69).
(This book gives insight into quality assurance in construction and the use of ISO 9000)
Hart, J
Smith, J. R. (2014). CONSTRUCTION QUALITY MANAGEMENT. Engineer, 44(2), 30-33. Retrieved from http://search.proquest.com/docview/1553349154?accountid=12085
(This article show the relationship between quality control and quality management)
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