# Boardman Management Group

Topics: Chart, Problem solving, Quality control tools Pages: 2 (601 words) Published: June 27, 2007
Boardman Management Group
There are a variety of tools that Boardman Management Group (BMG) can use for measuring quality and customer satisfaction for Baderman Island. These tools also can be interchangeable. These tools are for example: Cause and Effect Diagrams

Scatter Diagrams
Graph and Control (Run) Charts
Histograms
Pareto Charts
Check Sheets
Stratification
According to (Richard F. Gerson, Ph. D.) the above listed tools are the seven "basic" tools for measuring quality. Baderman Island can make use of Cause & Effect Diagrams for determining all possible causes for a certain effect and as a first step in problem solving through a well thought out list of possible causes. The Cause and Effect diagram looks like the skeleton of a fish and is also referred to as the fishbone diagram. The fishbone diagram could be used with the products and also a service provided. The Scatter Diagram will be done by a graph which will include two quantitative variables of a multidimensional data set and displaying the data by collection of points with each on a horizontal and vertical axis. The Scatter Diagram will help search for root causes of the identified problem. According to (Six Sigma) a scatter diagram the pattern of intersecting points can show relationship patterns and is used often to approve or disapprove cause-and-effect relationships. The Graph and Control (Run) Charts will display data in a time sequence and show the performance of a business process. This chart will also show a visual form of different sizes of numerical quantities. The Graph and Control (Run) Charts statistically determines upper and lower limits and is a collection of data points plotted on a graph according to time. The Histograms is a vertical bar graph that will show numerical information and frequency of distribution of continuous data and will allow for a range of data. The Histogram also will show the deviations from the norm and can...

References: Richard F. Gerson, Ph. D. "Measuring Customer Satisfaction", Crisp Publications, 1993 Lanham, MD
Six Sigma. Scatter Diagram. Retrieved April 15, 2007, from
http://www.isixsigma.com/tt/scatter_diagram/