Ballard Integrated Managed Services, Inc. – Summarizing and Presenting Data Team A
QNT / 351
May 28, 2015
Dr. Dotti Shelton
Ballard Integrated Managed Services, Inc. – Summarizing and Presenting Data Ballard integrated managed services (BIMS) is a contract company at Douglas Medical Center (DMC). The company provides food and hospitality services for both the patients and staff (University of Phoenix, 2015). Lately the moral of the staff has been a huge concern at BIMS due to the high turnover rate. The rate has been higher than usual and management feels moral has a huge role to play in the situation that is going on. BIMS has a total of 452 employees and has a 55 to 60% turnover rate. In the past 4 months the rate has climbed a to 64% turnover rate (University of Phoenix, 2015). The employees don’t seem to be motivated or happy with the current situation at the workplace. The use of sick leave has increased (University of Phoenix, 2015). The performance of the workers has become poor and has created a number of client complaints (University of Phoenix, 2015). In this report the Team will report a conclusion on the study of BIMS. The conclusion will report the final statistics of the survey given to the employees. After collecting data the team analyzed tables, charts, measurements and variability to conclude and share recommendations to management in the participating departments. This report will help BIMS with their issue within the organization. Charts
In statistics the final data will be presented in a professional matter. This includes common charts or graphs that present data in percentages and qualities. This helps the viewers see the clean data in details. The basic charts used to present data in statistics are Bar or Pareto graphs and Pie or Circle graphs. Pareto and bar graphs both categorize qualitative data using bar figures to present the bar graph. Pie and circle graphs present qualitative data in a circle or pie figure. Usually these types of charts represent the data in percentages or numerical figures. Other charts that might e used in statistics are histogram and stem of left plot charts. Collected Data
A survey was created as an instrument to get the views of the employees on how they felt about their boss, workplace, job security, working conditions, shift hours, quality of training, level of compensation, fair treatment, and internal company communications (University of Phoenix, 2015). The instrument used for data collection was the survey. The survey is used as a tool to gather the opinions of the employees in regards to the working environment at BIMS. The survey was issued to all 449 employees (University of Phoenix, 2015). The survey was voluntary and anonymous and employees received it in their bi-weekly checks. Both quantitative and qualitative data were variables used in the survey. At the beginning of the survey quantitative variables were used by questions being measured with 1 with one being the lowest and 5 being the highest. Question A uses qualitative data to show what department each person is responding to the survey. Question B uses Quantitative data by asking the length the employee has worked for the company. Question C uses Qualitative data by asking the gender of the employee. Question D uses Qualitative data to determine if the employee is manager or supervisor. Level of Measurement for Variables
The survey that was used had two sections. The first part had ten survey questions and four demographic questions. The employees were asked to rate their responses from one through five, five being the highest. The variables that were in the first 10 questions were the enjoyment of work, the enjoyment of the assigned shifts, the satisfaction in the request to work a desired shift, number of times called in sick, how trained they felt they were, paid fairly, treated fairly by the boss, communication within the company, and fear of losing...
References: University of Phoenix . (2015). Ballard Integrated Managed Services, Inc. . Retrieved from University of Phoenix , QNT/351 website.
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