Addressing Challenges of Groups and Teams
University of Phoenix
Training can provide unique opportunities for organizations to prevent fraud and improve ethical practices among employees. Training can help to educate, raise awareness, and increase short and long-term company profits. WorldCom was a classic example of failed corporate governance, accounting abuses, and plain greed that could have been prevented through appropriate management and employee training. This paper will provide an example of a training plan that could have helped prevent the demise of WorldCom.
Developing a Training Plan
To increase the effectiveness of employees toward the achievement of business goals, it is essential to put a training plan in place that will enhance communication, group collaboration, and conflict management. A well designed training plan would display the same basic training module but with more organizational specificity on the topic to be addressed.
The training plan is therefore designed to maintain the following fundamental principles.
a) Training Goal: The desire to achieve results in effective communication, collaboration, and conflict management from employees to include an understanding of the expectation of ethical behavior. A training manager shall be responsible for designing a curriculum that would address the challenges and benefits of these components within a reasonable time frame.
b) Learning Objective: At the end of the training the expectation will be, employees will understand and exhibit skills in effective communication, the need for collaboration in maintaining understanding with one another and exhibit skills in conflict management and resolution.
c) Learning Methods: Employees will be expected to complete three sessions, each of which will deal with effective communication, group collaboration and conflict management to include appropriate action with regard to fraudulent and unethical behavior. The support of visual aids and other available learning tools will be used to facilitate these trainings.
d) Documentation: The organization will initiate and maintain records of attendance, participation, and graduation as evidence of training. Employee personnel files will also have references of training.
e) Evaluation: Employees shall be evaluated at the end of training to determine the individual take away from the program.
The implementation of a training plan like this would address the challenges and benefits derivable from effective communication, collaboration, and conflict management.
How the plan will work in the organization
A training plan within WorldCom would have helped leaders, managers, and supervisors better understand effective communication. The cause of the failure at WorldCom was because of the lack of communication, primarily from the company’s leaders. There should have been training for all levels of employees. The training plan would have set better professional standards, for all employees to follow as basic guidelines. This would have prevented the accounting fraud and the unethical practices that caused the company to crumble.
Training offers a way for the employees to develop skills by, improving their productivity, quality of work, and the loyalty they have to the organization. Training will improve and build employee morale and job performance. WorldCom was formed around groupthink; according to Webster's new world college dictionary (2009), “Groupthink is the tendency of members of a committee or profession, to conform to those opinions or feelings prevailing in their group.” “Victims of groupthink pressured, either directly or indirectly, to agree with the group and not express opinions that would differ with group consensus;” which was a cause of the fraudulent activities at WorldCom (Scharff, 2005). A well designed training plan could have helped the company avoid...
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