The eight quality management principles are Customer-Focused, Leadership, Involvement of People, Process Approach, System Approach to Management, Continual Improvement, Factual Approach to Decision Making and, Mutually Beneficial Supplier Relationships.
Customer-Focused is the most basic principle in any kind of business because the company can never be a company without customers. So the business should depend on customer’s need.That means The company should have a complete and inclusive understand of the customers’ present and future expectation and need. Leadership
is that leaders establish the unity and direction for the organization and create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives ( International Organization for Standardization , 2012). The leaders should lead all the people on the same line and help them to reach the objectives. Involvement of People is that people in the organization are fully concentrating and involve in the objectives and they will use their best abilities to benefit the organization. So once the objectives being set, all people will do their best in their area try to get a positive result.
Process Approach is that the wanted result will be achieved more efficiently when related resources and activities are managed as a process. The related resources and human abilities will be managed in a way which can goal faster.
System Approach to Management is that organization's effectiveness and efficiency in achieving its objectives is depend on Identifying, understanding and managing interrelated processes as a system. ( International Organization for Standardization , 2012) The organization will develop a system to achieve the objectives with high efficiency.
Continual Improvement is that the organization should always try to improve their overall performance. Which means that organizations should always prepare to be able to adjust for...
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