M3.19 & M3.20
Providing Quality to customers
Planning to work efficiently
Understanding quality within an organisation
The quality of care provided by our organisation is of a very high quality and therefore comes at a cost. This cost is reflected in the care provided.
The quality of care is of the most utmost importance to both us and that of our customers that our clients are well cared for and their care of the highest quality. We need to maintain our good reputation as this is obviously linked to our quality of service. Our reputation needs to set us above our competitors and our service quality needs to be consistent and kept up to a recognised standard.
Quality management ensures that the care for the clients is assured at all times, monitored and controlled and improvements implemented where necessary. This is shown and maintained within the three main components of Quality Management which are quality control, quality assurance, and quality improvement.
Design quality could be “the measure of excellence or state of being free from defects, deficiencies, and significant variations” whereas the process quality standards are standards set by the way the company works such as policies and procedures.
Knowing how to deliver quality within an organisation
The quality standards that are appropriate to our company are within the company’s policies and procedures (matrix standard) . There are also various reports and assessments associated with the quality of care provided. These are a set of standards set by our company to which we work and as such contribute to the quality of our service.
To maintain and monitor quality of our service we keep various records which include daily and night checklists, various reports and assessments. Records and charts are kept for behaviour, health, food, personal care, cleaning and various others. These records are monitored and checked regularly to maintain quality in the workplace.