Organizational Behavior

Topics: Reinforcement, Operant conditioning, Punishment Pages: 11 (3846 words) Published: June 18, 2013
Examination Paper Semester 1: Organizational Behaviour
SECTION A
Part one:
Multiple Choices:
1.It is the degree to which a person identifies with a particular organization and its goals, & wishes to maintain membership in the organization Ans. a. Job involvement
2. -----------means moving information from the hidden area to the open area Ans. d. self disclosure
3. An approach in which the goals of one party are in direct conflict with the goals of the other party Ans. Negotiations
4.The measure of a person’s ability to operate within business organization through social communication & intereaction Ans. b. interpersonal skill
5. Where the source of power is in persons control over rewrding outcomes, that power is called. Ans. d. Reward power
6.It means melting resistance to change, the people who will be affected by the change come to accept the need for it. Ans. b. Unfreezing
7. This training is also known as laboratory training, encounter groups & T- Groups Ans. a. sensitivity
8.They are the things that come together to define a culture & reveal that the culture is about to those who pay attention to them. Ans. c. Artifacts
9. This stage encompasses all the learning that occurs before a new member joins the Organization b. The Pre- arrival stage
10.It refers to the behavior pattern adopted by a leader to influence the behaviour of his subordinate for attaining the organizational goal Ans. a. Leadership.
Part Two
Q1. Define Informal group?
Ans: A group consist of two or more individuals who have come together to form a an interactive and interdependent relationship to achieve a particular group objective. Such groups may be formed as per the formal requirements of organizations such as businesses or other institutions. Such groups are defined by organizations structure and often characterized by designated role in the group work and nature of relationships between the group members. Such groups are called formal groups In contrast, informal groups are the groups that are neither formed in response to any organizational requirement nor have a formally defined structure of relationship between the group members. When an informal group adopts a formally defined structure and group processes, it no longer remains an informal group. Or a Groups which emerge naturally due to the response and common interests of the members of an organization who can easily identify with the goals or independent activities of the group Q2. What do you understand by the term” Emotion” ?

Ans. “Emotions are human beings’ warning systems as to what is really going on around them. Emotions are our most reliable indicators of how things are going on in our lives. Emotions help keep us on the right track by making sure that we are led by more than the mental/ intellectual faculties of thought, perception, reason, memory “Emotions operate on many levels. They have a physical aspect as well as a psychological aspect. Emotions bridge thought, feeling, and action – they operate in every part of a person, they affect many aspects of a person, and the person affects many aspects of the emotions.” The term 'emotion' has been derived from the Latin word "emovere" which -means 'to move", 'to excite', 'to stirrup', or 'to agitate'. Arousal-behaviour is emotion, which is an affect-laden state of the organism. "Affect means experience of pleasantness, unpleasantness, excitation, calmness, tension and relaxation" (E.B. Titchener). It is what we mean when we say that we love, fear, and hate. Some of the other emotions are joy, acceptance, surprise, sadness, anger, and disgust etc. Emotion is a subjective experience of prolonged feelings. What is feeling? In a general way, feeling refers to "experiencing", "sensing" or having a conscious process". Specific meaning of feeling is, (a) 'sensory experience' such as warmth or pain, and (b) 'affective states', such as feeling of well- being, a feeling of depression, and a feeling of desire etc. Wilhelm...
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