Read the information regarding Zappos in your book. Does the leader impact organizational culture or does organizational culture impact the leader? Explain. If you were the leader of Zappos‚ what new elements would you add to the corporate culture? Explain. How does the corporate culture impact vision‚ mission‚ and strategy at Zappos? Respond substantively to two other students’ posts. Does the leader impact organizational culture or does organizational culture impact the leader? That is a
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Project Proposal Overview of Organization The Organization I will be researching is ZAPPOS. Zappos is an Internet based shoe company that has blossomed over the years since 1999. They have ventured on to more than just shoes‚ servicing the public with offering things like accessories‚ handbags‚ watches‚ clothing‚ and even home goods. If there was an award for the best company in the U.S.‚ I believe ZAPPOS would receive this award. This company is not committed to gaining profit from its products
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Delivering Happiness Final Paper 8/22/2012 Zappos‚ an online retailer‚ is proving that an unfamiliar approach to business can also help grow revenue. Zappos revenue grew from $1.6 million in 2000 to $1.64 billion in 2010. How can a company focused on happiness be successful? Zappos corporate culture and focus on customer satisfaction has made it both successful and a model for other companies. Zappos focus on stakeholder happiness contributed to its success. Tony Hseih in his book Delivering Happiness
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The company that stood out the most among those listed was Zappos. Having some personal experience with this company‚ it seemed to be the best choice for me. After using Zappos on several occasions for purchases‚ this assignment would allow me to further research it and get an even greater understanding of the company’s culture‚ its climate and what it stands for. At Zappos‚ their belief is “If you get the culture right‚ most of the other stuff – like great customer service‚ or building a great
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Zappos has been ranked as Fortune “Top 100 Best Companies to Work For” for more than 5 times‚ with its latest ranking at No. 31 in 2013 (Fortune‚ 2013). What makes this company such a wonderful place to work is its unique culture‚ where 10 core values (Exhibit 1) constantly remind its managers and employees what they are representing and standing for. Employees are called “team members” in Zappos (Frei‚ Ely and Winig‚ 2011). This paper will examine how “team members” are identified and trained
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1st 2013 MGMT4310: Zappos Case Study Zappos achieves such great service because of their focus on core values‚ determination to hire the ‘right’ people‚ and obsessive need for customer satisfaction. Zappos’ strategy‚ which is to acquire and retain happy customer is aligned with the company’s values. The philosophy “you can’t have happy customers without having happy employees‚ and you can’t have happy employees without having a company where people are inspired by the culture” reinforces their
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organizational culture of Zappos.com in relation to its formation‚ artifacts‚ and strategic advantage fit. Zappos.com possesses a culture created from the ten established core values and the emphasis on happiness both within and outside of the workplace. In order to achieve the goal of outstanding customer service‚ CEO Tony Hsieh states that the company must possess a strong‚ and continuously evolving‚ culture. Outside of the existence of the core values‚ Zappos promotes a culture that emphasizes
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Zappos’ culture is one that we all dream about‚ one that promotes friendship‚ equality‚ and happiness. Bauer and Erdogan define culture as an organization’s personality‚ which refers to a system of shared assumptions‚ values‚ and beliefs that show employees what is appropriate and inappropriate behavior. Zappos’ culture was considered an outlier to say the least‚ one that was driven off of “inspiration rather than motivation” according to CEO Tony Hseih. It was the goal of the organization to empower
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styles per brand‚ and number of sizes and widths they can carry” (Zappos.com: The Zappos Family Story). In 1999 Nick Swinmurn started Zappos with the vision: one day‚ thirty – percent of all retail transactions in the United States will be online‚ people will buy from a company with the best service and best selection‚ and Zappos will be that online store (Zappos.com: The Zappos Family Story). In 2009 Zappos announced its plans to join the Amazon.com family. This acquisition came about
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Culture and diversity of a company is extremely important and will determine the success of a business. Deciding what culture is best for a company is challenging. A lot of focus should be on what type of leader is most appropriate for the organization. Implementing strong values will strengthen the company. The way company’s adapts to change will also affect the way a company will prosper during challenging times. Founded by Nick Swinmurn in 1999 Zappos Company is a solely web based retailer
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