INTRODUCTION Relating and working with people who hold different perspectives and different views brings different qualities to the workplace. Diversity consists of visible and non-visible differences that include sex‚ age‚ background‚ race‚ disability‚ personality and work style. This means that diversity has an impact on the products and services developed by the workforce and on personal‚ interpersonal‚ and organizational activities. Managers of diverse work groups need to understand how their
Premium Employment Affirmative action Management
IIBM Institute of Business Management Subject Code-B-105 Organizational Behaviour SECTION A Part One Multiple choices: 1. a) Job involvement 2. d) Self disclosure 3. b) Distributive Bargaining 4. b) Interpersonal skill 5. d) Reward Power 6. b) Unfreezing 7. a) Sensitivity 8. c) Artifacts 9. b) The Pre-arrival stage 10. d) Leadership style Part One 1. Informal Groups An organization’s informal groups are groups that evolve to meet
Premium Reinforcement Operant conditioning Punishment
Chapter 1: What is Organizational Behavior? 1. What is Organizational Behavior? A field of study that investigates the impact of individuals‚ groups & structure on behavior within organizations; its purpose is to apply such knowledge toward improving an organization’s effectiveness. 2. What is an “organization”? What are some examples? A consciously coordinated social unit composed of a group of people that functions on a relatively continuous basis to achieve a common goal or set
Premium Organization Psychology Organizational studies
Building Inclusive workplaces by harnessing diversity Introduction Why should a successful organisation embrace diversity? Some will say discrimination is wrong‚ illegal and immoral. Others will talk of the social need for inclusion. There is‚ however‚ a larger reason for organisations to embrace diversity. The paradigm through which the organisation sees diversity is crucial and that will shape the organisation’s diversity philosophy. Diversity management brings a variety of gender and ethnic
Premium Discrimination Management Affirmative action
Fineman Et al (2010) defined emotions in the workplace as an external presentation of our personal experiences‚ meaning feelings are internal but emotions on the other side‚ can be intentionally influenced. Service organisations‚ even more than ordinary organisation‚ have to deal with a great deal of communication‚ with customers‚ suppliers and staff. For a long time ‚ communication was seen as mainly verbal but an undeniable amount relied in non-verbal and this is the product of emotions. To understand
Premium Emotion Management Feeling
of OB Understanding Organisational Behaviour Behaviour in an organziation has become a special subject. It is the knowledge of human behaviour at work. Human behaviour in organization is determined by the requirements of the formal organization and partly by the personal systems of the individuals forming the organization. The behaviour that emerges from this interaction defines the field of organizational behaviour. The study of organizational behaviour has certain basic assumptions‚ which
Premium Organizational studies Management Organization
behavior‚ patterns of structure in order to to help improve organizational performance and effectiveness. 4. O.B. is one of the most complex and perhaps least understood academic elements of modern general management‚ but since it concerns the behaviour of people within organizations it is also one of the most central- its concern with individual and group patterns of behavior makes it an essential element in dealing with the complex behavioral issues thrown up in the modern business world.
Premium Sociology Organization Psychology
causes and effects of workplace conflicts Conflict is an inevitable and is part of business life‚ where there are people there will always be conflict‚ not all conflict is negative. Some workplace conflict s healthy and if viewed positively‚ however where unhealthy conflict is present it has a potential risk to cause the company serious problems Workplace conflict can be in many forms from serious flare-ups to less obvious‚ but less destructive forms of negativity. Workplace conflict can be caused
Premium Mediation Dispute resolution Conflict
Ques1 .Complete the competing Values Framework exercise on page 25 of your text and based on your research and on your score ‚answer the following questions : http://competingvalues.com/competingvalues.com/wp-content/uploads/2009/07/Competing-Values-Leadership-Excerpt.pdf a)Why was the Competing Values Framework developed ‚ and who developed it ? The Competing Values Framework has been termed as one of the forty most important frameworks in the history of business . It has been examined and studied
Premium Emotional intelligence Emotion
Understanding Conflict Management in the Workplace Identify causes of conflict at work “Interpersonal conflict occurs between two or more persons when attitudes‚ motives‚ values‚ expectations or activities are incompatible and if those people perceive themselves to be in disagreement.” – Hunt 1982 It is safe to assume that in every workplace you are always going to get some kind of conflict from within. Conflict in the workplace can be caused by issues from groups‚ individuals or the organisation
Premium Employment Conflict Conflict management