The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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The message‚ merits‚ and moral implications of Mary Shelley’s Frankenstein have been long debated and discussed. Many recurring themes which are apt to surface in these conversations are those such as the woes of artificial creation and the “man is not God” argument. These themes have been so thoroughly explored and exploited that this essay could not possibly generate and original thought within the realms covered by these topics. In order to formulate something remotely fresh and at least relatively
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What I feel the definition of being an adult means to be mature and responsible with your things that you have to do in life to life basics. Age doesn’t have anything to do with being mature or being in the adult section. It’s about self realization of you becoming mature. Some people when there maturing there starting college‚ or a new job‚ or even just going through with your life. When you are an adult you can make life judgments without any ones help from family or friends. You start identifying
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The Customers’ Revenge Atida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. by Dan Ariely J IM MCINTIRE‚ vice president of customer service at Atida Motor Company‚ was just about to shut down for the day when he received an e-mail from his brother. “Go to Hell‚ Angel!” the subject line shouted. The message linked to a YouTube video. In “A Letter for Bill Watkins‚ CEO‚ Angel Airlines‚” two stolid executives – “Jeff”
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4DEP (HR) ACTIVITY 1 The Human Resources Profession Map (HRPM) consists of 2 core professional areas‚ 8 professional areas and 4 professional competence bands. Core Areas: Insights‚ Strategy and Solutions & Leading HR Insights‚ strategy and solutions are focussed on development within an HR organisation‚ such as to foresee any problems that may arise and to put solutions in place. The HRPM has been designed to assist all HR professionals in any business however large or small. Leading
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Germline: What Are the Risks?). He says‚ “Parenting already also involves learning how to relinquish control and accept the person the child is becoming (Skerrett‚ Gene Editing the Human Germline: What Are the Risks?).” As potential parents choose to “design” their children‚ they risk failure and disappointment because of lack to completely control who a child will become in the future (Skerrett‚ Gene Editing the Human Germline: What Are the Risks?). In addition‚ these parents also risk the experience
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Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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line of junior counselors waving bright yellow oars in the air‚ while the rest of camp cheers us on. Arriving at the dock‚ one by one we toss our mountain bikes on the ground and join the line of people waiting to perform the ritual belly flop into Fan Lake. The crowd cringes in sympathy as each body hits the water. My heart races when it is finally my turn to jump with my arms and legs spread from the diving board. My stomach aches when I hit the water‚ but not as much as my legs do from riding 300
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one to beating World Records *cough Bolt and Phelps*. Being legendary means to not be a standard citizen‚ but different from others. When thinking legendary think of someone that can easily pull off a cape. Sometimes legendary means to be the strong and bold. Like sacrificing time and effort for others. Not to be cowardly and selfish. Thinking only for themselves and not others. Like a firefighter or a cop tackling a citizen to save them from an incident. Not willing to lend a hand because they have
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