CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations part
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The five relationships of Confucianism are father and son‚ elder brother and younger brother‚ husband and wife‚ older friend and younger friend‚ and ruler and subject. Confucius believed in these relationships as the building blocks of a civilized society. He also believed that a particular set of behaviors must be maintained in each relationship‚ which usually comes from the development of deliberate traditions. Without them‚ he believed humans would return to anarchy. Being morally upright means
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INTRODUCTION An agency in general‚ is the relationship between two parties‚ where one is a principal and the other is an agent who represents the principal in transaction with a third party. Agency relationship occur when the principal hire the agent to perform a service on the principal behalf. In common‚ principal will delegate decision making authority to the agent. Agency Theory is concerned with resolving problems that may exist in agency relationship; that is‚ between principals (such as
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THE JOURNAL OF FINANCE • VOL. LIII‚ NO. 4 • AUGUST 1998 Agency Costs‚ Risk Management‚ and Capital Structure HAYNE E. LELAND* ABSTRACT The joint determination of capital structure and investment risk is examined. Optimal capital structure ref lects both the tax advantages of debt less default costs ~Modigliani and Miller ~1958‚ 1963!!‚ and the agency costs resulting from asset substitution ~Jensen and Meckling ~1976!!. Agency costs restrict leverage and debt maturity and increase yield
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Literature Review: Introduction: I have chosen this topic because I believe that it is important for the service marketers to understand the power of customer relationship management (CRM)‚ especially for delivering customized services and building loyalty. Being a marketing student encouraged me even more to study this topic while identifying the failures of CRM implementation in the services industry. Definition: First and foremost‚ what is service marketing? By understanding the word service
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CHAPTER 3 The Competitive Environment Learning Objectives Upon completing this chapter‚ you should be able to: Identify the structural characteristics of the environment faced by the firm and how these drivers influence both competition and value creation Choose the appropriate level of specificity in environmental analysis‚ depending on the locus of the decision-making group Predict how changes occurring in the environment might influence future competition and value creation Incorporate understanding
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What were the ideas of the Blair government’s ‘doctrine of international community’ and who were the main actors of this? The ‘doctrine of international community’ was first outlined at a speech to the Economic Club of Chicago in 1999. Blair emphasised the increasing significance of globalisation and interdependence‚ as he looked to create a new post-Cold War framework. This would focus on the ‘notion of community‚’ with the belief that global problems can’t be solved individually (Blair‚ 1999)
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Agency Costs of Free Cash Flow‚ Corporate Finance‚ and Takeovers Michael C. Jensen Harvard Business School MJensen@hbs.edu Abstract The interests and incentives of managers and shareholders conflict over such issues as the optimal size of the firm and the payment of cash to shareholders. These conflicts are especially severe in firms with large free cash flows—more cash than profitable investment opportunities. The theory developed here explains 1) the benefits of debt in reducing agency
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College of Social Sciences Bachelor of Science in Human Services Human Service Approval Form The Field Experience portion of the BSHS program requires experience within a human services agency setting. The primary purpose of the Field Experience requirement is to provide the student with appropriate opportunities to use and develop his or her skills. The student is also expected to learn about the agency’s organizational structure‚ treatment practices‚ and services offered. He or s
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Enron Corporation‚ a major billion dollar company‚ was thriving at its highest level back in the year of 2000. Enron employed approximately 22‚000 associates and was named “America’s most innovative company” by Fortune. However‚ under all of the bliss‚ revealed was a substantial amount of corporate fraud and corruption. The Enron scandal involved both illegal and unethical activity. Enron’s executive chose deception of the stakeholders and short-term financial gains for themselves. They were
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