CUSTOMERS’ SATISFACTION IN AFTER SALES SERVICE –CONSUMER DURABLE GOODS -A CASE STUDY OF AIR CONDITIONERS This study is about finding the factors affecting customer satisfaction‚ extent and level of prevalent after sales service in regard to consumer durable goods. For purpose of in depth study of the relevant issues one of such item “Air Conditioner” has been chosen keeping in view the latest craze‚ flooding of advertisement alluring the existing and potential customers. The study described
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invention‚ and the creators of Trivial Pursuit also became multi-millionaires. However‚ when it comes to inventing‚ a number of difficulties stand in the way. For example‚ obtaining a "patent" can be complicated - a company must be found to develop and market the product‚ and of course international sales must be considered as well. The first step‚ ideally‚ is to look for a gap in the commercial markets and then invent something to fill that gap. The company Inventorlink receives over a thousand ideas
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NPV Analysis. 4 Table 3: Estimation of Resale value of Carrier @15th year 7 1. Introduction 1.1 Executive Summary Ocean Carriers Inc. (OCI) is an International provider of Marine transportation services mainly focussing on Dry Bulk commodities mainly iron ore and coal. OCI has offices located in New York and Hongkong. One of OCI’s customer’s is keen in committing for a 3 year lease starting from 2003 for a large dry bulk Capesize carrier of capacity 180‚000 DWT in order to fulfil its own interests
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the damp air of the overgrowth streets as I just outside with Jensen by my side. The thunder storm roars above us as it prepares to rain down upon us again‚ but that’s not what baffles me. There’s an extremely high pitch zipping sound in the air and it’s nothing like I’ve ever heard before. Jet carriers are the source of the strange sound as they zoom at impossible speeds above us. The carriers are a streak of black on the city and what I can make out; they’re nothing like the carriers I’m used to
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The Importance of the Aircraft Carrier in Defense of the United States of America The aircraft carrier has been around in various forms since the First World War. Its emergence as the key denominator of naval power is legendary‚and its continuing prestige in this role is even yet spawning building programs among established and growing navies. The aircraft carrier is the largest and most complex of all warships and in most cases the most expensive. In addition to the cost of the ship itself
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Cross-cultural Management 380 Assignment One ; Joe Willis Feeling the Heat of Thailand By Cécile Branco-cote Due on October 7 1- Reading the case study‚ there is two challenges that stakeholders have identified as a threat to the efficiency of Thailand’s Fasco Motors subsidiary. The first one is the lack of trust between the three new executives and the Thailand’s team members. The second challenge‚ deriving from the first‚ is the lack of affective communication between members. The three
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The Air Force runs on three Core Values: Integrity First‚ Service Before Self‚ and Excellence in All We Do. In this essay‚ we’ll be looking at the first of those. Integrity comes first in the list because it forms the basis of all we do. AFI 1-1 describes it as “the willingness to do what is right even when no one is looking. It is the moral compass – the voice of self-control and the basis for the trust that is essential in today’s military. All airmen must have unquestionable integrity so
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every American has the opportunity to achieve their dreams of having a successful and meaningful life. This started when immigrants first came to America and is still around today. The American Dream is just as valid as it was when America was founded‚ but depending on whom you are and what you do for a living‚ it may be more achievable to some than others. When America was first founded‚ immigrants from all over the world were coming to the country to see what it holds from them. People thought
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Arvo Lake‚ a retired seventy-one year old man‚ bought an air conditioner in May. The unit was installed and operated according to the manufacturer’s specifications. Unbeknownst to Lake‚ the unit contained a hole in the refrigeration system that allowed Freon‚ the coolant‚ to escape from the unit. By August‚ the unit had ceased cooling‚ and Lake’s residence reached a temperature of at least 96 degrees Fahrenheit. The heat caused Lake to suffer from hyperthermia‚ which caused circulatory failure and
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British Air Warfare The use of the airplanes changed greatly during WWI. People started to realize that they could be used not only for entertainment and sports but also in wars as powerful weapons. Air warfare was all about planning and looking at the few key factors of the flight and looking at the opponent’s weakness. Strategories and tactics‚ civilian population‚ Development of Aircraft and lastly weather were key factors in the development and expansion of Air Warfare. The British Air Force
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