TQM is a philosophy of management driven by the constant attainment of customer satisfaction through continuous improvement of all organizational processes‚ including employee participation‚ teamwork‚ and leadership. There are five key principles: -MANAGEMENT COMMITMENT 1) Plan (drive direct) 2) Do (deploy‚ support‚ and participate) 3) Check (review) 4) Act (recognize‚ communicate‚ revise) -EMPLOYEE EMPOWERMENT 1) Training 2) Suggestive Scheme 3) Measurement +
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Strategic Management Evolution‚ 1985 – 2002: Controversies over Accounting Profitability Modern concept of Strategic Management started in the 50’s at Harvard Business School(Ghemawat‚ 2002; Hoskisson‚ Hitt‚ Wan‚ & Yiu‚ 1999). Even the first authors mentioned its basic ideas since the 30’s (Barnard‚ 1938)‚ the formalization of this new discipline is thanks to the work of Chandler (1962)‚ Ansoff (1965) and Andrews (1971). Since then‚ researchers had studied firms in order to understand their
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Understand the principles of strategic marketing management 1.1 discuss the role of strategic marketing in an organisation Understand and discuss: 1. The key definition of strategic marketing 2. The role and importance of strategic marketing 3. The key strategic marketing concepts and activities in the organisation 1.2 explain the processes involved in strategic marketing Understand and discuss: 1. The strategic marketing planning processes 2. Approaches to strategic planning 1.3 evaluate
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CHAPTER 11 International Strategic Management After studying this chapter‚ students should be able to: > Characterize the challenges of international strategic management. > Assess the basic strategic alternatives available to firms. > Distinguish and analyze the components of international strategy. > Describe the international strategic management process. > Identify and characterize the levels of international strategies
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Date: 9/19/2012 Re: QUALITY MANAGEMENT - Cost-Quality Relationship There are three types of costs when quality considerations are made: Appraisal Costs‚ Prevention Costs‚ and Failure Costs. These costs are affiliated with the efforts of process improvement and are also known as quality costs or cost of quality. Appraisal costs are associated with measuring‚ evaluating or auditing products and services to satisfy quality and performance requirements set by the
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service in cost‚ quality‚ reliability‚ delivery and the choice of new products; and the emergence of e-business and so on. As a result of the defects of traditional accounting have been unable to meet these changes new management themes have evolved which in turn has resulted in the development of strategic management accounting. Strategic management accounting aims to provide relevant information to an organization’s management to enable them to make strategic plans and strategic decisions. The
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one i did my report on the ‘Rolex Watch Company’‚ as we all know that Rolex Comapny is the leading producer of the luxury Wrist watches. And they are the leaders in the field of watch business. In this report i have mentioned the principles of the strategic planning and proters five forces rule and the steeple analysis. And i have apllied all these to my company which ‘Rolex’. And how they are implementing the strategies. Secondly‚ i have mentioned the effective marketing options tjhat the Rolex company
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Quality Management Tools Brainstorming Brainstorming is a very powerful creative thinking and idea generating technique. It is a decision-making process used by groups to help generate a large number of ideas through an interactive process. The main goals of this technique are to help break out of habit-bound thinking and to produce a set of ideas where there is more than one choice when making a decision. Guidelines Brainstorming is useful for attacking specific rather than general problems
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Pharmaceutical Quality Management Part 2 Pfizer Vision‚ Mission‚ and Core Values Pfizer Inc. was established over a century ago in 1849. Just like the other pharmaceutical companies being established around that time‚ Pfizer started out as a chemical company to counteract the times health issues such as intestinal worms and hygienic complications during the civil war which haunted the earlier part of the nineteenth century. Since then Pfizer has risen to be ranked second on the list of top fifty
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What defines and differentiates leadership in quality management? What is ’Quality Leadership’? The fundamental foundations of Quality‚ the teachings of the Gurus‚ are all based on organizational leadership with an ethical core focusing on people‚ social responsibility and quality of work life. In 2005 a national study of 1‚374 individuals regarding US leadership conducted by the Center for Public Leadership at Harvard University‚ found that “66% of Americans agree that we have a leadership
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