Introduction Electronic Commerce or E-commerce is growing extensively on Internet. Although the term of "E-commerce" might sound bizarre‚ in reality it has been familiar activity: buy books online. Whereas some of people take these simple activities every day‚ most of them may not be familiar on how SMEs have applied E-commerce into their business strategies to guarantee their survival in new global marketplace [33]. There are comprehensive literatures in focussing on SMEs and E-commerce [39‚ 46‚ 47‚ 48
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CHAPTER Introduction to e-commerce 1 LEARNING OBJECTIVES ● ● ● ● ● ● To understand the complexity of e-commerce and its many facets. To explore how e-business and e-commerce fit together. To identify the impact of e-commerce. To recognise the benefits and limitations of e-commerce. To use classification frameworks for analysing e-commerce. To identify the main barriers to the growth and development of e-commerce in organisations. WHAT IS ELECTRONIC COMMERCE? Even today‚ some considerable
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information gathering and analyzing to increase customer satisfaction. Customer satisfaction with service quality can be evaluated by comparing presumption of service received with expectation of the service needed.(Google) In the case of COBE library‚ when
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E-Commerce Electronic commerce‚ commonly known as e-commerce or eCommerce‚ is a type of industry where the buying and selling of products or services is conducted over electronic systems such as the Internet and other computer networks. Electronic commerce draws on technologies such as mobile commerce‚ electronic funds transfer‚ supply chain management‚ Internet marketing‚ online transaction processing‚ electronic data interchange (EDI)‚inventory management systems‚ and automated data collection systems
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WHAT IS ELECTRONIC COMMERCE? The advance and growth in IT & internet have enabled revolutionary vast changes in the way businesses and people trade. Trading in its simplest definition is all about communication. The spread of computers worldwide and the usage of information technology have played a major role in facilitating and enhancing the communication between traders therefore gave the ignition for E-commerce to come to light. Electronic commerce (e-commerce) has many definitions found
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E-COMMERCE LESSON 2: BENEFITS AND LIMITATIONS OF E-COMMERCE Topic: • Introduction Everything has its pros and cons‚ same is with E Commerce‚ lets have a look. • Categories of E commerce Benefits and Limitations • Benefits and limitations of E Commerce The Benefits of EC Few innovations in human history encompass as many potential benefits as EC does. The global nature of the technology‚ low cost‚ opportunity to reach hundreds of millions of people (projected within 10
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Chapter 1 Introduction 1.1 E-Commerce or E-Business: Electronic commerce which is commonly known as E-commerce or E-business is a modern concept of doing business. In layman’s language‚ it is the buying and selling of products and services over electronic systems which mainly comprises of internet. In this form of business the payment for goods and services is also done electronically i.e. by using credit cards. This concept has reached its maturity in developed countries like the United States
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INTRODUCTION Electronic commerce Nowadays‚ E-commerce is widely used in all over the world. E-commerce is not only helps the businessman but also it is benefit to the customers. With e-commerce‚ it is impossible for us to face hardship of traveling to meet customers or to display and promote their goods to hypermarket but they can simply done their job by only used a internet. For customers‚ it is no longer for them to navigate a lot to get what they want or to stand in along queue but with enough
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Branding of Yoox.com 6 Ease in Using Website 7 Ease in Using Yoox.com 8 Role of e-Commerce in the Success of Yoox.com 10 Conclusion 11 Recommendations 12 References 13 Executive Summary E-commerce has changed the business style in the recent years. More businesses are moving towards selling their products online through websites. This paper examines the e-business strategy of Yoox.com‚ a fashion e-tailer that sells its products through website online. I wanted to explore the online
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