the business of banking. BO s.2: • "banking business" means the business of either or both of the following- (a) receiving from the general public money on current‚ deposit‚ savings or other similar account repayable on demand or within less than the period specified in item 1 of the 1st Schedule of BO or with a period of call or notice of less than that period; (b) paying or collecting cheques drawn by or paid in by customers; BO s.16: • "banking license" means a banking license A person
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abrary staff can quickly access statistics on overdue books‚ popular books which never have the shelves. Another example is a company that accepts customer orders for instance‚ orders for spare parts for electrical goods. Originally orders might have been created when a customer telephone the company to place the order. If information about the customer already existed in a paper file then his/her details would be requested and recorded. An order form would have been filled in and copies: one copy
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Technology What Drives Customer Loyalty and Profitability? Analysis of Perspectives from Retail Customers in Ghana’s Banking Industry By: Daniel Nukpezah & Cephas Nyumuyo Supervisor: Prof. Anders Hederstierna [pic] Thesis for the Master’s degree in Business Administration Spring‚ 2009 ABSTRACT Customer loyalty as a concept is a critical
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THE IMPACT OF EXCHANGE RATE FLUCTUATION ON MACROECONOMIC PERFORMANCE IN NIGERIA CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY This study is designed to examine the causes of exchange rate fluctuations and their impact on the Nigerian economy since there is scarcely any country that lives in absolute autarky in this globalised world. The economies of all the countries of the world are linked directly or indirectly through asset or/and goods markets. This linkage is made possible through
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA Kayita Sulaiman
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Chapter 5: Creating Customer Value‚ Satisfaction‚ and Loyalty GENERAL CONCEPT QUESTIONS Multiple Choice 1. ________ are adept at building customer relationships‚ not just products; they are skilled in market engineering‚ not just product engineering. a. Profit-centered companies b. Customer-centered companies c. Production-centered companies d. Sales-centered companies e. Promotion-centered companies Answer: b Page: 119 Difficulty: Easy AACSB: Reflective Thinking 2. The
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The impact of IT in efficiency and effectiveness of banking sector in Sri Lanka THE INFORMATION TECHNOLOGY AND ITS IMPACT IN EFFICIENCY AND EFFECTIVENESS OF THE BANKING SECTOR IN SRI LANKA (WITH REFERNCE TO PEOPLE’S BANK AND PLC COMMERCIAL BANK PLC IN SRI LANKA) AUTHOR: M.R.M. FAZMEER 2005/2006 FMC SOUTH EASTERN UNIVERSITY OF SRI LANKA What is information technology? The study or use of computers and telecommunications for storing and sending Information (Oxford dictionary‚ 2003) “The information
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CHAPTER ONE INTRODUCTION This project focuses on the poverty profile in Nigeria‚ the foreign aids given to the nation to help alleviate poverty and how it affects the economic development of Nigeria. According to the World Bank website‚ “poverty is hunger. It is lack of shelter. Poverty is being sick and not being able to see a doctor. It is not being able to go to school‚ not knowing how to read‚ and not being able to speak properly. Poverty is not having a job‚ and is fear for the future‚ and
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` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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Journal of Money‚ Investment and Banking ISSN 1450-288X Issue 22 (2011) © EuroJournals Publishing‚ Inc. 2011 http://www.eurojournals.com/JMIB.htm The Performance Analysis of Islamic and Conventional Banks: The Pakistan’s Perspective Mian Muhammad Ashraf M. Phil Scholar‚ Superior University of Lahore E-mail: Ashraf.iub@gmail.com Tel: 0092-300-7808066 Zia-ur-Rehman Lecturer‚ Hailey College of Commerce University of the Punjab‚ Lahore E-mail: Ziaurrehman_hailey@hotmail.com Abstract The intent of
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