GAP MODEL IN SERVICE MARKETING Perceived service quality can be defined as‚ according to the model‚ the difference between consumers’ expectation and perceptions which eventually depends on the size and the direction of the four gaps concerning the delivery of service quality on the company’s side (Fig. 1; Parasuraman‚ Zeithaml‚ Berry‚ 1985). Customer Gap = f (Gap 1‚ Gap 2‚ Gap 3‚ Gap 4) The magnitude and the direction of each gap will affect the service quality. For instance‚ Gap 3 will
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The EPG Model is a framework for a firm to better pinpoint it’s strategic profile in terms of International Business Strategy. It contains three elements - Ethnocentrism‚ Polycentrism and Geocentrism. The Importance of the EPG Model is mainly in the firm’s awareness and understanding of its specific focus. Because a strategy based mainly on one of the three elements can mean significantly different costs or benefits to the firm‚ it is necessary for a firm to carefully analyze how their firm is oriented
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The Transtheoretical Model (TTM)‚ also known as the Stages of Change Model‚ was developed in 1983 by Prochaska and DiClemente‚ coming out of their work comparing the experiences of smokers who were able to quit on their own and those who quit using professional treatment (Glanz & Rimer‚ 2005). They proposed that behavior change is not a single event but rather an ongoing process where individuals move through six stages: precontemplation‚ where people are not yet thinking of change; contemplation
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Models of Organized Crime Bureaucratic organizations To begin the analysis of this type of organization is convenient to define bureaucracy as a direction system based on rules and procedures. This definition identifies the advantages of this type of organization‚ such as the safety‚ stability and the coherence‚ but also derived from the same advantages‚ disadvantages are pointed out such as rigidity‚ lack of motivation and resulting cumbersome administration. Its origin is based on the
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philanthropic employers began to develop a paternalistic care and concern for their employees. From the 1890s Quaker employers‚ for example‚ Cadbury and Rowntree‚ began to emphasize welfare by appointing ’industrial welfare ’ workers and building model factory villages. It was estimated that by 1914 there were probably between 60 and 70 welfare workers in Britain (Farnham‚ 1990). In the USA‚ Henry Ford ’s autoplant‚ for example‚ established a ’Sociological Department ’ to administer personnel
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Fred Fiedler developed the first comprehensive contingency model for leadership Fiedler’s contingency model proposes that effective group performance depends on the proper match between the leader’s style and the degree to which the situation gives control to the leader. The model consists of three steps. The first step is identifying the leadership style. To find out the leadership style Fiedler created the least preferred co-worker questionnaire. The questionnaire measures whether a person is
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understand the process of changing addictive behaviors is a model of intentional behavior change called the transtheoretical model. Transtheoretical model (also known as the stages- of- change theory) suggests that one of the major challenges in substance abuse treatment is to “creatively adapt to the complexities of change using a selection of change processes dependent upon individual’s readiness" (Diclemente‚ C. C.‚ p. 2‚ 1999). In this model‚ there are three critical elements in the change process:
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Michael porter’s five forces analysis is a frame work for industry analysis and business strategy development formed by Michael E Porter of Harvard business school in 1979.Five Forces model of Michael Porter is a very elaborate concept for evaluating company’s competitive position. Three of porters five forces refer to competition from external sources and the remainder are internal threats .porters referred to this forces are micro environment to contrast it with more general term macro
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Theories o Role Theory o The Managerial Grid Participative Leadership o Lewin’s leadership styles o Likert’s leadership styles Situational Leadership o Hersey and Blanchard’s Situational Leadership o Vroom and Yetton’s Normative Model o House’s Path-Goal Theory of Leadership Contingency Theories o Fiedler’s Least Preferred Co-worker (LPC) Theory o Cognitive Resource Theory o Strategic Contingencies Theory Transactional Leadership o Leader-Member Exchange (LMX)
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Everything You Wanted to Know About Logic Models But Were Afraid to Ask This paper addresses situations where a private foundation designs an initiative and awards grants to a number of sites to participate in the initiative in their local setting. The basic ideas are applicable to other situations. What is a Logic Model? The term "logic model" comes from the evaluation field‚ but these models don’t just belong to evaluators or the evaluation plan. As the term suggests‚ they are a basic
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