PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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The goal of coal mining is to obtain coal from the ground. Coal is valued for its energy content‚ and‚ since the 1880s‚ has been widely used to generate electricity. Steel and cement industries use coal as a fuel for extraction of iron from iron ore and for cement production. In the United States‚ United Kingdom‚ and South Africa‚ a coal mine and its structures are a colliery. In Australia‚ "colliery" generally refers to an underground coal mine. Coal mining has had many developments over the recent
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quality o Earnings persistence Introduction Whitehaven Coal Limited® (WHC:AX) operates predominantly out of the Gunnedah basin in Eastern Central NSW – the basin being one of the largest underground coal seems in NSW. WHC began as very much a local operation in 1999 but by its initial listing on the ASX in 2007 had grown to be a serious player in the Australian mining scene and by 2009 had become one of the biggest and fastest growing coal miners in Australia with 5 large open cut mines in the
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Federal Coal Mine Health and Safety Act of 1969 – Safety Issues The UMWA‚ though unsuccessful in including its high-risk population in the reform movement‚ led to the signing of the Federal Coal Mine Health and Safety Act‚ often called the “Coal Act”‚ under President Richard Nixon’s administration. This act acknowledged that coal mining placed workers in dangerous situations‚ and that it was the nation’s responsibility to prevent the death and serious injury of coal miners. Under this act‚ extended
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COAL INDIA LTD. Introduction Coal India Limited (CIL)‚ a holding company‚ was set up on 1st November‚ 1975 to streamline the working of the coal industry in a manner conducive to more efficient administration and rapid stepping up of coal production. The company has under it seven producing subsidiaries and one planning and design subsidiary. The coal mines in the north eastern region are directly managed by the holding company. Dankuni Coal Complex‚ a coal carbonisation plant in West Bengal‚ is
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COAL -- A Fossil Fuel How Coal Was Formed How We Get Coal How Coal is Transported Types of Coal Where We Get Coal How Coal is Used Coal and the Environment energy calculator links page recent statistics HOW COAL WAS FORMED Coal is a combustible black or brownish-black sedimentary rock composed mostly of carbon and hydrocarbons. It is the most abundant fossil fuel produced in the United States. Coal is a nonrenewable energy source because it takes millions of years to create. The
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Introduction Objectives of the Report: Every Study has some Objectives. On doing a course of “Audit & Inspection of Banks” we have to learn a lot of auditing and inspecting tools & techniques. This Study has been undertaken with the following Objectives: » To get an overall idea about the auditing procedure. » Gathering practical knowledge about auditing by solving Cases. » Finding out the appropriate opinion for each of the cases. »Finally generate an idea about the real scenario of how
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Coal Industry of pakistan SWOT ANALYSIS STRENGTHS Pakistan has a very large coal reserve base only Thar coal can be used to make 40‚000 MW of Electricity for the next 100 years. Regional powers like China are very much interested in the project and are willing to pour billions of dollars in these projects if the Govt. of Pakistan issues sovereign guarantee. Sector will essentially contribute to the wiping out of the difference in the electricity shortage. It would stabilise the economy
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Coal: A Human History was written by Barbara Freese to focus on the history of coal and how mankind has used it as part of their lifestyle. Ever since the times when early nomads used the slash-and-burn method‚ coal has been around acting as jewelry for the Romans and as fuel for peasants and the noble class in Britain. Coal was in such high demand that many inventions were utilized for the convenience of retrieving it from intolerable conditions such as vacuums and the construction of more efficient
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Coal Miner Presentation Amanda Long Rogers State University Coal Mining Coal mining has been around for a very long time and it is necessary for everyday use. Everyday coal miners wake and get ready to go into a deep dark hole. Coal miners can be compared to soldiers in the war‚ every morning they have to kiss their wives and kids goodbye and make sure they say I love you‚ because they never know what kind of day it’s going to be. Coalmines collapse and kill thousands each year‚ coal miners have
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