CHAPTER 5 Recruitment and selection learning outcomes After reading this chapter you will: ●● ●● ●● ●● ●● understand why it is important to adopt sound recruitment and selection practices be able to identify the constraints and opportunities presented by legislation in this area and be prepared to keep up to date with forthcoming changes appreciate the need for rigorous HR planning and job analysis as a starting point for the whole recruitment and selection process be able to choose appropriate
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Effective recruitment interviewing It is essential in the first instance to outline our terms of reference. Specifically‚ what do we mean by effective recruitment interviewing? It can be posited that the effectiveness of an interview process lies in its ability to identify those candidates who most closely match the requirements of the post applied for. Innumerable recruitment decisions have been made on the basis of interpersonal chemistry between interviewer and candidate; some of these decisions
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Hotel and Restaurant Research Strategy Restaurant strategies to attract customers Impact of incentives to employees Effective Customer care Hotel guest satisfaction Factors to develop tourism in your place Problems that occur in hotel and restaurant Hospitality Generally‚ hospitality refers to jobs in the hospitality industry‚ such as hotels‚ restaurants‚ catering‚ resorts and casinos as well as other hospitality positions that deal with tourists. Hospitality involves the relationship
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CASE STUDY QUESTIONS: Read and Complete case study “Starbucks and McCafe – a David vs. Goliath Battle?” on pages 350 – 352 of your text. 1. If you were the manager of or an adviser to Starbucks Australia‚ how could you use a SWOT analysis in deciding your strategy for the chain’s future in Australia? In order to compete effectively in the Australian café market‚ Starbucks must be alert to: changes in opportunities and threats in the external environment; be equipped to take advantage of internal
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Radisson Hotels is one of the leading‚ full-service global hotel companies with more than 420 locations in 73 countries.[1] The first Radisson Hotel was built in Minneapolis‚ Minnesota in 1909‚ and was named after the 17th century French explorer Pierre-Esprit Radisson.[2] The hotel was purchased by Curt Carlson (1914–1999) in 1962‚ and is still owned by his company‚ Carlson. In the United States The majority of Radisson-branded hotels are located in the United States. The company’s headquarters
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outsourcing in hotels was not a popular concept but more recently with the downturn in the economy in the nineteen nineties more and more hotels are turning to outsourcing to help increase their revenues and maximize their profit potential. The use of outsourcing enables firms to maximize their resources and to reinforce their competitive advantage. One of the most popular areas for outsourcing in hotels would have to be the Food and Beverage sector. The decision to outsource by many hotels has been
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Two summers ago‚ my family and I took a vacation to Europe. One of our destinations was Paris‚ France. It was my favorite city to visit because of its beauty‚ culture‚ and humor that went along with trying to communicate. My mom took French in school through junior high and high school. However‚ after about 20 years’ lack of practice‚ the language was vague in her memory. I remember the rest of us laughing as we watched her struggle to form sentences with the bits and pieces of French she could
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generating nearly 200 billion in sales from 1988-2000. 2. His strategy of keeping costs low influenced various sectors within the company. Early on‚ Walton was extremely frugal and would do anything he can to save money. This often meant sharing hotels or walking to a place instead of taking taxis. This mentality carried on throughout the years and became the backbone into most of Wal-Mart’s operations. Allowing the company to bargain with suppliers and eventually use China as an importer to keep
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Case Analysis- Four Seasons Goes to Paris This case demonstrates how Four Seasons effectively creates‚ cultivates‚ and sustains its organizational culture throughout every place the company expands its business to. In 1999‚ Four Seasons took over the Hotel George V in France and reopened it as the Four Seasons Hotel George V Paris (F.S. George V) leading the company to cope with cultural difference issues. Research showed that a strong organizational culture correlates with the firm’s high performance
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Recruitment and Selection Process in Wipro Wipro is India’s largest IT services provider with gross revenue of $6.03 billion in the past financial year. The company is into integrated business‚ technology and process solutions at a universal basis. The company employs more than 115000 people and is headquartered in Bangalore‚ India (Web 01). The company is also in other sectors like consumer care‚ lighting‚ engineering and healthcare. The company was established in 1945 by M.H Premji. But it was
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